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This item can be found in:
Computing & Internet > Business applications
Business, Finance & Law > Management > Management of specific areas > Sales & marketing management
Business, Finance & Law > Business > Sales & marketing > Customer services
Microsoft CRM For Dummies (Paperback)
  • Microsoft CRM For Dummies (Paperback)
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Microsoft CRM For Dummies (Paperback)

(author), (author)
Price: £24.99
Paperback 384 Pages
Published: 22/08/2003
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Synopsis

  • The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
  • Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
  • Provides expert tips and tricks to make the software work more effectively
  • Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
  • Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses

Publisher information

Publisher: John Wiley & Sons Inc
ISBN: 9780764516986
Number of pages: 384
Dimensions: 234 x 189 x 22 mm
Weight: 542 g
Language: English

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