Welcome to Waterstones support. These pages are here to help you get the most from our website, and also to help resolve any queries you may have.
Frequently asked questions
My order has shipped but has not arrived, where is it?
Can I return my item for a refund or exchange?
How can I reserve a book for collection in a bookshop?
Some of the most popular questions can hopefully be answered above. Or if you are unable to find an answer to your query, please select one of the options below.
How can we help?
Find your local bookshop's opening times
Find a shop using our Bookshop Locator