Welcome to Waterstones Customer Support. Shopping here online or in our shops, we want to ensure you enjoy the same quality of care. Before contacting our Customer Support teams, we recommend consulting the FAQs below where most common questions are answered.
Coronavirus is continuing its impact on our business. An update on how our shops are affected can be found here together with estimated delivery times for online orders.
Would you like to proceed to the App store to download the Waterstones App?
Please note that owing to current COVID-19 restrictions, many of our shops are closed. Find out more by clicking here.