Welcome to Waterstones support. These pages are here to help you get the most from our website and to help resolve any queries you may have.
Click & Collect
Reserve on Waterstones.com and collect from your local Waterstones.
*Your reservation will be ready to collect within two hours if the bookshop has the item available today; if not, we should have it ready for you within two working days.
You'll pay for your reservation upon collection, at the online price.
Frequently Asked Questions
My Order Has Shipped But Has Not Arrived, Where Is It?
Can I Return My Item For a Refund or Exchange?
How Can I Reserve a Book For Collection In a Bookshop?
Can I Use Paper Vouchers or National Book Tokens on Waterstones.com?
How Can I Cancel My Order?
How Do I Manage or Update My Waterstones Loyalty Card Details?
Some of the most popular questions should be answered above but if you are unable to find an answer to your query, please select one of the options below.
How can we help?
Find your local bookshop's opening times
Find a shop using our Bookshop Locator