Returns, Refunds and Exchanges

Our extended returns period is 60 days from purchase. 

If you have ordered through our Waterstones.com or our app, within the UK you can return your order to us using our Freepost returns service or Freepost address; we also accept returns internationally.

 

UK Returns/Exchanges By Post

To return or exchange items ordered online, please complete the following:

  1. Enter one of the eight Returns Reason Codes listed on the Dispatch Note against the relevant item.
  2. Using one of the two tick boxes alongside, please indicate whether your preferred option is to receive a Refund or to request a Replacement.
  3. Repack the item (in its original packaging, if applicable) along with the Dispatch Note, attaching the peel off pre-paid returns label. If you've lost your dispatch note our freepost returns address is below and you can print a copy of the address to use as a label.

Freepost returns address:

Freepost RRXX-SCKA-RSSZ

Waterstones Returns Department

Waterstones Book Hub

Unipart Logistics

Fifth Avenue, Centrum One Hundred

Burton-upon-Trent

DE14 2UZ

Please note:

  • Our freepost returns address can only be used for orders placed on Waterstones.com. If you have made a purchase in one of our shops and you would like to return it, please speak to a bookseller in store.
  • Items purchased online at Waterstones.com can also be returned to any Waterstones bookshop, but these do require the presentation of your Dispatch Note.
  • For the return of high-value goods, we do recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Can I return an item purchased in one of your bookshops to Waterstones.com?

No, only items purchased online can be returned to Waterstones.com, using our Freepost returns address. For items purchased in our bookshops, they can be returned to any of our shops not necessarily the one you purchased it in.

UK Returns/Exchanges In Shops

Providing the item is in pristine condition, you can return an item to any of our bookshops for a refund or exchange free of charge. Simply bring the Dispatch Note or receipt which accompanied your order.

Our extended returns period is 60 days from purchase.

We will refund to your original payment method; please note that Waterstones Gift Cards are not refundable.

Find your local bookshop

International Returns By Post

To return for refund or arrange replacement for items ordered internationally online, please complete the following:

Enter one of the eight Returns Reason Codes listed on the Dispatch Note against the relevant item.

Using one of the two tick boxes alongside, please indicate whether your preferred option is to receive a Refund or to request a Replacement.

Repack the item (in its original packaging, if applicable) along with the Dispatch Note (please note the FREEPOST service is only open to customers within the UK). For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Please post your completed returns to:

Waterstones Returns Department
Waterstones Book Hub
Unipart Logistics
Fifth Avenue
Centrum One Hundred
Burton Upon Trent
UNITED KINGDOM
DE14 2UZ

 

Exchange and Refund Policy Terms and Conditions

Waterstones is happy to exchange or refund your items on presentation of a valid receipt.

This does not apply to electrical items or face masks, where refunds or exchanges will be given only if the seal is unbroken or the product is faulty.

Goods must be returned within 60 days of purchase or receipt (whichever is the later) and be in perfect condition in their original packaging.

Your right to an exchange of faulty/damaged items has a return period greater than 60 days in accordance with your statutory rights.

Perishable goods (including any food products and or goods that have an expiry date) will not be eligible for exchange or refund unless such goods are damaged, supplied incorrectly or sold not as described.

We will refund to your original payment method.

Waterstones gift cards are not refundable.