If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.
Contact a Bookshop
Contact Our Customer Support Team
Find the answer to your queries on our help pages.
Waterstones Plus Card
Frequently asked questions including reporting lost and stolen cards and checking a points balance.
Gift Cards & Vouchers
Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.
Shopping on the Waterstones Marketplace for used and out of print books, and getting help with your order.
Business & School Accounts
See information about our services available for businesses, schools and other institutions.
Author & Publisher Enquiries
Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.
Careers at Waterstones
What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.
Buy tickets for events and how to contact our ticket provider, Eventbrite.
If you have a press or media enquiry, please contact our Press Office.