Contact Us

If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.

Contact a Bookshop

For all book enquiries contact your local Waterstones bookshop by phone or email.

You can find contact details for all our bookshops using our Bookshop Locator.

Contact a bookshop

Contact Our Customer Support Team

Please complete our email contact form to contact our Customer Support Team:

Email our Customer Support Team

Please note: the launch of our Waterstones Plus scheme has led to an increase in enquiries and our current response time to emails is 7-14 days. 

If you would prefer to contact us by phone, our lines are open Monday to Friday, from 9am to 5:30pm (excluding Bank Holidays).

Within the UK: 0808 118 8787. Free from UK landlines and mobile phones.

Outside the UK: +44 208 045 1001. Please note that charges will apply.

Please be advised that we are also experiencing a high volume of calls, which has unfortunately led to extended hold times. If your enquiry is not urgent, please send us an email and we will respond as soon as possible.

Customer Support Postal Address:
Waterstones Book Hub
UTL
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ

Need Help?

Find the answer to your queries on our help pages.

Waterstones Plus Card

Frequently asked questions including reporting lost and stolen cards and checking a points balance.

Find out more >

Gift Cards & Vouchers

Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.

Find out more >


Waterstones Marketplace

Shopping on the Waterstones Marketplace for used and out of print books, and getting help with your order.

Find out more >

Business & School Accounts

See information about our services available for businesses, schools and other institutions.

Find out more >


Author & Publisher Enquiries

Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.

Find out more >

Careers at Waterstones

What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.

Find out more >


Event Tickets

Buy tickets for events and how to contact our ticket provider, Eventbrite.

Find out more >

Press Office

If you have a press or media enquiry, please contact our Press Office.

Email our Press Office >