Contact Us

If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.

We are currently receiving a very high volume of emails, so will take longer to respond than normal.

Contact a Bookshop

For all book enquiries contact your local Waterstones bookshop by phone or email.

You can find contact details for all our bookshops using our Bookshop Locator.

Contact a bookshop

Contact Our Customer Support Team


Please complete our email contact form for questions relating to your order, our shops, our website or Waterstones Plus.


If you require more urgent assistance, please call us. Our lines are open from Monday - Friday between 9.00am and 4.30pm.

You can contact us on: 0808 118 8787. Calls are free from UK mobiles and landlines.

From outside of the UK, please dial: +44 208 045 1001


Customer Support Postal Address:
Waterstones Book Hub
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ

Need Help?

Find the answer to your queries on our help pages.

Waterstones Plus Card

Frequently asked questions including reporting lost and stolen cards and checking a points balance.

Find out more >

Gift Cards & Vouchers

Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.

Find out more >

Waterstones App

How to download the Waterstones app and a few answers to common questions about using it.

Find out more >

Business & School Accounts

See information about our services available for businesses, schools and other institutions.

Find out more >

Author & Publisher Enquiries

Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.

Find out more >

Careers at Waterstones

What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.

Find out more >

Event Tickets

Buy tickets for events and how to contact our ticket provider, Eventbrite.

Find out more >

Press Office

If you have a press or media enquiry, please contact our Press Office.

Email our Press Office >

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