Contact us

If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.


Contact a bookshop

For all book enquiries contact your local Waterstones bookshop by phone or email.

You can find contact details for all our bookshops using our Bookshop Locator.

Contact a bookshop

Email our Customer Support team

Please complete our email contact form for a quick reply and resolution to all the most frequently asked questions we receive.

Email our Customer Support Team

Call our Customer Support team

Our Customer Support Team is available Monday to Friday excluding Bank Holidays, from 9am to 6pm.


UK: 0808 118 8787. FREE from a BT landline, costs may vary with other providers.

Outside the UK: +44 208 045 1001. Please note that charges will apply.

Need help?

Find the answer to your queries on our help pages.

Waterstones Marketplace

Contact Waterstones Marketplace >

Bookshop enquiries

Find your local Waterstones >

Sponsorship enquiries

Find out about our chosen charity >

Gift cards and vouchers

See frequently asked questions >

Publisher & Author enquiries

See our advice for independent publishers >

Jobs at Waterstones

See our vacancies >

Waterstones Card Enquiries

See frequently asked questions >