Contact Us

If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.

Contact a Bookshop

For all book enquiries contact your local Waterstones bookshop by phone or email.

You can find contact details for all our bookshops using our Bookshop Locator.

Contact a bookshop

Contact Our Customer Support Team

 Our Customer Support Team is available Monday to Friday excluding Bank Holidays, from 9am to 6pm.

UK: 0808 118 8787. FREE from a BT landline, costs may vary with other providers. Outside the UK: +44 208 045 1001. Please note that charges will apply.

Or please complete our email contact form for a quick reply and resolution to your enquiry.

Email our Customer Support Team

Need Help?

Find the answer to your queries on our help pages.

Waterstones Card & Rewards

Frequently asked questions  including reporting lost and stolen cards and checking a points balance.

Find out more >

Gift Cards & Vouchers

Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.

Find out more >


Waterstones Marketplace

Shopping on the Waterstones Marketplace for used and out of print books, and getting help with your order.

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Business & School Accounts

See information about our services available for businesses, schools and other institutions.

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Author & Publisher Enquiries

Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.

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Careers at Waterstones

What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.

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Event Tickets

Buy tickets for events and how to contact our ticket providers, Ticketscript.

Find out more >