Contact Us
Due to the Coronavirus pandemic, online orders may experience dispatch and delivery delays.
If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.
We are currently receiving a very high volume of emails, so will take longer to respond than normal.
We regret that our Customer Support phone line is now closed for the time being.
Contact a Bookshop
For all book enquiries contact your local Waterstones bookshop by phone or email.
You can find contact details for all our bookshops using our Bookshop Locator.
Contact Our Customer Support Team
Please complete our email contact form for questions relating to your order, our shops, our website or Waterstones Plus.
We regret that our Customer Support phone line is now closed for the time being.
Customer Support Postal Address:
Waterstones Book Hub
UTL
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ
Need Help?
Find the answer to your queries on our help pages.
Waterstones Plus Card
Frequently asked questions including reporting lost and stolen cards and checking a points balance.
Gift Cards & Vouchers
Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.
Waterstones App
How to download the Waterstones app and a few answers to common questions about using it.
Business & School Accounts
See information about our services available for businesses, schools and other institutions.
Author & Publisher Enquiries
Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.
Careers at Waterstones
What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.
Event Tickets
Buy tickets for events and how to contact our ticket provider, Eventbrite.
Press Office
If you have a press or media enquiry, please contact our Press Office.
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Download the Waterstones App
Would you like to proceed to the App store to download the Waterstones App?
Click & Collect
Please note that owing to current COVID-19 restrictions, many of our shops are closed. Find out more by clicking here.