Contact Us
Due to the Coronavirus pandemic, online orders may experience dispatch and delivery delays.
If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.
Contact Our Customer Support Team
You can speak to our Customer Support Team by Live Chat (when available).
When Live Chat is available, click on this icon that appears at the bottom right of this page and a member of the team will be with you shortly.
When we aren't available to chat, you can still send us a message by clicking on the 'Help' icon.
Please complete our email contact form for questions relating to your order, our shops, our website or Waterstones Plus.
If you require more urgent assistance, please call us. Our lines are open from Monday - Friday between 9.30am-5.15pm.
You can contact us on: 0808 118 8787. Calls are free from UK mobiles and landlines.
From outside of the UK, please dial: +44 208 045 1001
Customer Support Postal Address:
Waterstones Book Hub
UTL
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ
Need Help?
Find the answer to your queries on our help pages.
Waterstones Plus Card
Frequently asked questions including reporting lost and stolen cards and checking a points balance.
Gift Cards & Vouchers
Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.
Waterstones App
How to download the Waterstones app and a few answers to common questions about using it.
Business & School Accounts
See information about our services available for businesses, schools and other institutions.
Author & Publisher Enquiries
Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.
Careers at Waterstones
What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.
Event Tickets
Buy tickets for events and how to contact our ticket provider, Eventbrite.
Press Office
If you have a press or media enquiry, please contact our Press Office.
Sign In / Register
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Download the Waterstones App
Would you like to proceed to the App store to download the Waterstones App?
Click & Collect
Alternatively, for multiple items you may find it easier to add to basket, then pay online and collect in as little as 2 hours, subject to availability.