Contact Us
If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.
Contact a Bookshop
For all book enquiries contact your local Waterstones bookshop by phone or email.
You can find contact details for all our bookshops using our Bookshop Locator.
Contact Our Customer Support Team
Please complete our email contact form to contact our Customer Support Team:
Email our Customer Support Team
If you would prefer to contact us by phone, our lines are open Monday to Friday, from 9:00am to 5:15pm, and on Saturday from 8am to 4pm.
Easter Opening Hours: On Friday 19th April, Sunday 21st April and Monday 22nd April, our lines will be closed. On Saturday 20th April, our lines will be open from 08:00am to 4:30pm.
Within the UK: 0808 118 8787. Free from UK landlines and mobile phones.
Outside the UK: +44 208 045 1001. Please note that charges will apply.
Customer Support Postal Address:
Waterstones Book Hub
UTL
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ
Need Help?
Find the answer to your queries on our help pages.
Waterstones Plus Card
Frequently asked questions including reporting lost and stolen cards and checking a points balance.
Gift Cards & Vouchers
Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.
Waterstones Marketplace
Shopping on the Waterstones Marketplace for used and out of print books, and getting help with your order.
Business & School Accounts
See information about our services available for businesses, schools and other institutions.
Author & Publisher Enquiries
Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.
Careers at Waterstones
What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.
Event Tickets
Buy tickets for events and how to contact our ticket provider, Eventbrite.
Press Office
If you have a press or media enquiry, please contact our Press Office.