Contact Us
If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.
Contact a Bookshop
For all book enquiries contact your local Waterstones bookshop by phone or email.
You can find contact details for all our bookshops using our Bookshop Locator.
Contact Our Customer Support Team
You can speak to our Customer Support Team by Live Chat (when available), email or by phone.
When Live Chat is available, click on this icon that appears at the bottom right of this page and a member of the team will be with you shortly.
When we aren't available to chat, you can still send us a message by clicking on the 'Help' icon.
Alternatively, please complete our email contact form to contact our Customer Support Team:
If you would prefer to contact us by phone, our lines are open Monday to Friday, from 9:00am to 5:15pm, and on Saturday from 8am to 4pm.
Our lines are closed on Sundays and UK Bank Holidays.
Within the UK: 0808 118 8787. Free from UK landlines and mobile phones.
Outside the UK: +44 208 045 1001. Please note that charges will apply.
Customer Support Postal Address:
Waterstones Book Hub
UTL
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ
Need Help?
Find the answer to your queries on our help pages.
Waterstones Plus Card
Frequently asked questions including reporting lost and stolen cards and checking a points balance.
Gift Cards & Vouchers
Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.
Waterstones App
How to download the Waterstones app and a few answers to common questions about using it.
Business & School Accounts
See information about our services available for businesses, schools and other institutions.
Author & Publisher Enquiries
Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.
Careers at Waterstones
What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.
Event Tickets
Buy tickets for events and how to contact our ticket provider, Eventbrite.
Press Office
If you have a press or media enquiry, please contact our Press Office.
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Download the Waterstones App
Would you like to proceed to the App store to download the Waterstones App?