Contact Us

If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.

Contact a Bookshop

For all book enquiries contact your local Waterstones bookshop by phone or email.

You can find contact details for all our bookshops using our Bookshop Locator.

Contact a bookshop

Contact Our Customer Support Team

Please complete our email contact form to contact our Customer Support Team:

Email our Customer Support Team

If you would prefer to contact us by phone, our lines are open Monday to Friday, from 9:00am to 5:15pm, and on Saturday from 8am to 4pm.

Easter Opening Hours: On Friday 19th April, Sunday 21st April and Monday 22nd April, our lines will be closed. On Saturday 20th April, our lines will be open from 08:00am to 4:30pm. 

Within the UK: 0808 118 8787. Free from UK landlines and mobile phones.

Outside the UK: +44 208 045 1001. Please note that charges will apply.

Customer Support Postal Address:
Waterstones Book Hub
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ

Need Help?

Find the answer to your queries on our help pages.

Waterstones Plus Card

Frequently asked questions including reporting lost and stolen cards and checking a points balance.

Find out more >

Gift Cards & Vouchers

Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.

Find out more >

Waterstones Marketplace

Shopping on the Waterstones Marketplace for used and out of print books, and getting help with your order.

Find out more >

Business & School Accounts

See information about our services available for businesses, schools and other institutions.

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Author & Publisher Enquiries

Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.

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Careers at Waterstones

What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.

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Event Tickets

Buy tickets for events and how to contact our ticket provider, Eventbrite.

Find out more >

Press Office

If you have a press or media enquiry, please contact our Press Office.

Email our Press Office >