Contact Us
If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.
We are currently receiving a very high volume of emails, so will take longer to respond than normal.
Contact a Bookshop
For all book enquiries contact your local Waterstones bookshop by phone or email.
You can find contact details for all our bookshops using our Bookshop Locator.
Contact Our Customer Support Team
Please complete our email contact form for questions relating to your order, our shops, our website or Waterstones Plus.
If you require more urgent assistance, please call us. Our lines are open from Monday - Friday between 9.00am and 4.30pm.
You can contact us on: 0808 118 8787. Calls are free from UK mobiles and landlines.
From outside of the UK, please dial: +44 208 045 1001
Customer Support Postal Address:
Waterstones Book Hub
UTL
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ
Need Help?
Find the answer to your queries on our help pages.
Waterstones Plus Card
Frequently asked questions including reporting lost and stolen cards and checking a points balance.
Gift Cards & Vouchers
Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.
Waterstones App
How to download the Waterstones app and a few answers to common questions about using it.
Business & School Accounts
See information about our services available for businesses, schools and other institutions.
Author & Publisher Enquiries
Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.
Careers at Waterstones
What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.
Event Tickets
Buy tickets for events and how to contact our ticket provider, Eventbrite.
Press Office
If you have a press or media enquiry, please contact our Press Office.
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Download the Waterstones App
Would you like to proceed to the App store to download the Waterstones App?