UK Delivery Information
What are your UK delivery estimates and charges?
Latest UK Delivery Estimates
- Free delivery over £25 - 3-5 working days
- 2nd Class (£2.99) - 3-5 working days
- 1st Class (£3.99) - 2-3 working days
- UK Courier (£7.95) - Currently unavailable
Can I collect by order from a shop?
Free Delivery to a Waterstones Bookshop
You can chose to pay online and collect your order from your local Waterstones shop.
- Items that are 'in stock' at the shop are often ready to collect later the same day - the shop will be in touch to confirm this.
- Items that are shown as 'in stock' for home delivery are usually ready to collect within 1-3 days.
- All other items we will order from the relevant publisher and will usually be ready to collect within 1-3 weeks.
Please note that:
- The shop will email you when your item is available to collect.
- Your order will be held at the shop for 90 days for you to pick up at your convenience.
- You should take your dispatch email or order number and a form of ID with you when you go to collect your goods - we require these as a proof of purchase, and without them we cannot release your order.
How do I address British prison deliveries?
For British prison deliveries, when selecting a delivery address, please enter the Prisoner Number into the 'Address line 1' field and the name of the prison into the 'Address line 2' field. The addressee name and other details are entered as usual.
Which country do I address British Forces Post Office (BFPO) destinations?
For BFPO addresses, please select the UK as your country.
Overseas Delivery Information
We are experiencing delays with deliveries to many countries, but in most cases local services have now resumed. For more details, please consult the latest information provided by Royal Mail's International Incident Bulletin.
Please note that:
- If one or more items are not available when you place your order there may be a delay in dispatch, so that we can send your items in as few parcels as possible.
- Orders will be dispatched using international post and you will be charged a shipping cost.
- This method is fully secure, and we can track and trace the shipment for you.
- Orders sent via this method will require a signature upon receipt.
- Courier delivery cannot be made to PO Boxes.
What are your European & international delivery estimates and charges?
Western Europe Delivery - £9.00 + £1 per additional item
Includes: Austria, Belgium, Cyprus, Czech Republic, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden, Switzerland
Rest of the World Delivery - £12.50 + £1 per additional Item
Which countries do you ship to?
We ship to the following countries:
Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Plurinational State of, Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos, Colombia, Comoros, Congo, Congo, The Democratic Republic of The, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Madeira, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritius, Mayotte, Mexico, Micronesia, Federated States of, Moldova, Republic of, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestine, State of, Panama, Papua New Guinea, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Russian Federation, Rwanda, Saint Barthélemy, Saint Helena, Ascension and Tristan Da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia and The South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, United Kingdom, United States Minor Outlying Islands, United States Of America, Uruguay, Uzbekistan, Vatican City, Venezuela, Bolivarian Republic of, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
Do you charge VAT?
The prices payable for goods are as set out in the website, inclusive of VAT where applicable (books are currently zero rated). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.
Are there any Customs charges?
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination.
Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Waterstones has no control over additional charges in relation to customs clearance. Waterstones recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you the customer.
I live outside the UK but I cannot see my county listed in your delivery destinations. Is it still possible to place my order?
If your intended location falls outside our list of destinations, unfortunately this means our delivery partners will be unable to fulfil that order. Although our list of delivery locations is comprehensive, we are actively seeking the increase the number of countries Waterstones ships to in the coming months.
EU Delivery FAQs
I live in the EU and placed an order before 31 December 2020, which I have yet to receive. Are recent changes to international ordering delaying its delivery?
Certainly during the transition period accompanying the United Kingdom’s departure from the European Union, orders were subject to an initial delay. However, for the most part, delivery services have now settled into place, with international service updates on Royal Mail's International Incident Bulletin.
I live in the EU and I understand that both current and future orders will be subject to additional customs charges. Can I cancel my order?
Although it is indeed possible current and future orders may be subject to additional customs charges, it is worth understanding that some orders – depending on the item and its destination – may attract no additional charges at all.
If you wish to cancel your order, please refer to our guidance How can I cancel my order? within our Ordering FAQ.
Would you like to proceed to the App store to download the Waterstones App?
Or, add to basket, pay online, collect in as little as 2 hours, subject to availability.