We regret that due to the technical limitations of our site, we are unable to offer eBooks or Audio Downloads to customers outside of the UK.

For further details please read our eBooks help.

Delivery Options

All the information you'll need on our delivery options, and our Click & Collect service.

 

Your questions answered

How can I get free delivery?

Waterstones.com is currently offering free UK delivery on orders over £10. Please ensure that you select "FREE DELIVERY" during checkout.

Terms and Conditions

  • The items you order will be delivered as soon as they become available and therefore may arrive separately.
  • The offer only applies to orders with delivery addresses in the UK.
  • Orders placed using free delivery will be delivered 2-4 days later than the first class delivery.
  • The offer does not apply to purchases of Waterstones Gift Cards & Vouchers, though orders paid for using these cards will still be eligible.

Find out more on our Free delivery page >

How can I tell if something is in stock online?

If an item is in stock, we will display a message to show this. For example: "In stock - Usually despatched within 24/48 hours".

For titles which are not currently in stock, each product page gives a 'Usually despatched' time which is an indicator (not a guarantee) of how long it will take us to receive the item from our supplier. You can see the availability types for a breakdown of what these indicators mean on our Product availability page.

Find out more about product availability >

What is Click & Collect?

Click & Collect allows you to search for the book you're after, and if it's in stock in your chosen bookshop, collect it from them.

The shop will contact you to confirm that your chosen book has been put aside. It will be ready for you to pick up, at a time that suits you, over the following five days.

Find out more on our Click & Collect page >

Items available for UK Delivery only

Some items on our website, such as Kindles, can only be delivered to UK addresses. You are able to buy these if you live overseas, but delivery will have to be to a UK address.

If your default delivery address is outside the UK, you will need to go to your account and under 'Address Book' change it to a UK address before you can proceed to the checkout and purchase your items.

 

UK delivery options

Choose from a number of delivery options below.

 

FREE UK DELIVERY - FREE ON ALL ORDERS OF £10 AND OVER

Estimated delivery time: Within 4 - 5 working days.

Delivery to UK mainland addresses: Monday to Saturday, excluding public holidays. 

Find out more >

 

FIRST CLASS - £2.75 FOR THE FIRST ITEM, THEN 55P PER ADDITIONAL ITEM

Estimated delivery time: Within 2 - 3 working days.

Delivery to UK mainland addresses: Monday to Saturday, excluding public holidays.

 

COURIER DELIVERY - £4.95 FOR THE FIRST ITEM, THEN 50P PER ADDITIONAL ITEM

Estimated delivery time: Next working day delivery (for orders placed before 3pm), excluding public holidays.

Please note that:

  • This method is fully secure and we can track and trace the order for you.
  • Goods despatched on a Friday will normally be delivered the following Monday.
  • Goods despatched over the weekend will normally be delivered the following Tuesday.
  • Goods despatched after 3pm may not be collected from our fulfilment centre until the following day.
  • Orders sent via this method will require a signature upon receipt.

 

CLICK AND COLLECT - FREE

Reserve your book on Waterstones.com, collect it from your local Waterstones and pay the online price. 

Find out more >

 

DELIVERY TO A WATERSTONES BOOKSHOP -  FREE

Estimated delivery time: 1 - 3 working days from despatch.

Please note that:

  • The shop will email you when your item is available for collection.
  • Your order will be held at the shop for 90 days for you to pick up at your convenience.
  • You should take your despatch email or order number and a form of ID with you when you go to collect your goods - we require these as a proof of purchase, and without them we cannot release your order.
  • Kindle devices cannot be delivered to our shops in this way, but you can use our free Click & Collect service to reserve these at your local Waterstones, or have them delivered to another UK address.

 

Overseas courier delivery

Please note that:

  • Orders will be despatched using our international courier and you will be charged a shipping cost.
  • This method is fully secure, and we can track and trace the shipment for you.
  • Orders sent via this method will require a signature upon receipt.
  • Courier delivery cannot be made to PO Boxes.

We would request that you register a contact telephone number when using our international shipping option. This will mean that the courier company can contact you should they have problems finding your address.

 

EUROPE DELIVERY - £7.50

Estimated delivery time: 7 - 8 working days of despatch.

 

REST OF THE WORLD DELIVERY - £12.50

Estimated delivery time: 7 - 10 working days of despatch.

 

VAT

The prices payable for goods are as set out in the website, inclusive of VAT where applicable (books are currently zero rated). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.

 

Customs Charges

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Waterstones has no control over additional charges in relation to customs clearance. Waterstones recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.

 

British Forces Post Office addresses

For BFPO addresses, please select UK as your country.

 

Prison book delivery

For prison deliveries, when selecting a delivery address please enter the Prisoner Number into the 'Address line 1' field and the name of the prison into the 'Address line 2' field. Enter the name and other details as normal.

Please note that there are books that are banned from being sent to prisons. This varies from institution to institution, so please contact the relevant prison if you have any questions.

 

We are happy to ship orders to the following countries:

Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei Darrusalam, Bulgaria, Canada, Canary Islands, Cayman Islands, Chile, China (inc Tibet), Comoros, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Estonia, Fiji, Finland, France, Germany, Gibraltar, Greece, Guadaloupe, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Latvia, Lithuania, Luxembourg, Macedonia, Madagascar, Malaysia, Maldives, Malta, Martinique, Mauritius, Monaco, Montenegro, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, United Kingdom, United States of America.