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In system, process or product operations, humans cause as much as 70 percent of the failures or problems that occur. Most industrial design processes are not completely effective in designing systems, processes and products for reliable human performance. Occasionally, the consequences are expensive product liability claims. This programme describes the important factors, techniques, tools and data that form the foundation of an effective design process for reliable human performance. The programme also describes how to set reliability and maintainability requirements for systems, processes or products that include humans and how to test the human-machine designs for compliance with the requirements. A broad range of engineers and managers should benefit from watching this programme. References and hard copies of the visuals are included with this CD-ROM course.