Waterstones will never ask for your card's PIN number, your account password or your bank details by email.
If you are contacted or receive an unsolicited email that asks you for your password or personal banking information, disregard the request and report the communication to our Customer Support Team for investigation.
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Problems with payment
If you experience any payment problems when placing an order on Waterstones.com we would recommend that you try to resubmit your payment details. If your payment still fails please contact your card issuer to ensure there are no problems with your account before contacting our Customer Support Team.