Here you will find the full details of our privacy and cookie policies for Waterstones.com.
Waterstones Booksellers Limited ("Waterstones"), are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy whilst you use the website.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The information we collect and how we use it
When you register with Waterstones and/or place an order, we need to know your name, delivery address, credit or debit card number and expiry date, email address and telephone number. This information allows us to fulfil your order and notify you of the status of your order. All orders are fulfilled using a third-party service provider and we will therefore pass on your details to that service provider so that they can deliver your goods to you. That third-party service provider has undertaken to us that they will protect that information, will not pass it on, not use it for any other purpose than to deliver your ordered goods to you.
We may also ask you to give us optional contact information, for example your mobile number and demographic information like your age.
If you subscribe to our mailing lists for pre-orders and other information, you will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics and books which we believe you might be interested in.
We may, from time to time, send inserts with your order, advertising the goods or services of unrelated third-party companies. We do not pass on your personal data to these third-party companies.
We may also use your information to tell you about any special offers, author signings, and other events or features of our website which we think may be of interest to you (and for related marketing purposes).
We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your details on our database.
We monitor customer traffic on an aggregate basis in order to help us develop and improve our website for the benefit of our customers. In order to enhance your use of the website you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.
If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided. If you have any queries about how to use the mailing preference system, please contact our Customer Support Team.
Cookies help us to recognise when you next visit our website and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.
You can usually change your browser so that it will not accept cookies. If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org
Security of your information
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. Waterstones internal procedures cover the storage, access and disclosure of your information.
The Verisign Secure Site Program allows you to learn more about websites you visit before you submit any confidential information. When you see a Verisign logo, clicking on it will verify that this website is secure.
Non-disclosure to third parties
Unless we have your consent, we will only disclose your personal data to third-parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose or transfer your data to a partner company where you have supplied information via a site which is co-branded with that partner company or to members of our own group. If personally identifying data about you may be shared with a partner company, we will tell you before we collect or transfer the data so that you may opt out of this transfer if you wish.
We use your information only as set out in this Policy and will not sell, rent, or pass your information on to others for marketing purposes without your consent.
Waterstones may however provide aggregate statistics about its customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information. We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.
What are cookies?
Waterstones.com places tiny text files called cookies onto your computer, tablet or mobile device. This is standard practice for almost all websites.
Cookies are not harmful to your computer and are an essential part of online shopping. They allow us to give you a more efficient customer experience.
What are cookies used for?
There are two main types of cookie; we call them "first party" and "third party" cookies.
First party cookies are small data files that Waterstones.com uses for things such as keeping track of what you've put in your basket and remembering who you are when you return to our site. We don't save personal information such as credit card details in the cookies we create.
Third party cookies are set on behalf of Waterstones.com. The most important of these are Google and Affiliate Window who display text or banner adverts on our behalf on a number of other reputable websites. These partner cookies don't collect personal data and would not be able to identify you as an individual customer.
On the whole, cookies are used:
- For technical purposes essential to the effective operation of websites, particularly in relation to online transactions.
- To enable Waterstones.com to collect anonymous information about the browsing and shopping activities of our customers for internal analysis.
- To drive Waterstones.com marketing, particularly banner advertisements and text adverts.
- To enable Waterstones.com to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
How to manage cookies:
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.
If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org