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Kindle Touch 3G Support

Here at Waterstones we're committed to giving you the best eReading experience available. On these pages we hope you'll find everything you need whether you want advice to get started, download the user manual or need help fixing a problem. Click below to get started:

Getting started with Kindle Touch 3G

The first time you turn on your new Kindle Touch, a handy guide will help you choose your preferred language and connect your Kindle to a Wi-Fi network.

Setting the language

Select your preferred language from the list, and then tap OK

Changing the language

You can also change your language on in the settings menu. On your Kindle Touch press menu on the home screen. Press the settings menu and then navigate to the language selection. Then choose your desired language.

Note: If you change your Kindle's language through Settings, your Kindle Touch will restart while it loads your language preference.

Connecting your Kindle to WiFi

Your Kindle Touch can connect wirelessly through your home Wi-Fi network, WPA2 Enterprise Wi-Fi networks or places that offer Wi-Fi access, such as Waterstones or your favourite café. Your Kindle Touch automatically detects nearby Wi-Fi networks that broadcast their network name.

1.From the Home screen, tap Menu.

2.Tap Settings, then Wi-Fi Networks

3.You'll see a list of detected Wi-Fi networks. You may have to wait a moment as your Kindle Touch detects networks in range.

4.Tap the name of the network you wish to join. If necessary, enter the Wi-Fi network password. The password is the one used to set up the Wi-Fi network, not your Amazon account password. If you don't know this password, please contact the person who set up the Wi-Fi network.

Once you have successfully connected to a Wi-Fi network, your Kindle Touch will automatically connect to it when it detects a signal from that network.

Free 3G Coverage for Kindle Touch

Kindle Touch 3G comes with Wi-Fi and built-in Free 3G wireless connectivity with coverage in more than 100 countries and territories.

Check the 3G coverage in your area

For Kindle Touch models that include Free 3G, wireless connectivity is automatic. If you see one of the 3G network indicators (3G, EDGE, or GPRS) in the upper right corner of your Kindle Touch screen, your Kindle Touch is already connected wirelessly using 3G. Your Kindle Touch automatically turns 3G coverage off when you connect using Wi-Fi. If you disconnect from a Wi-Fi network or if you move out of Wi-Fi range, Kindle Touch automatically switches back to 3G coverage. If you want to turn off 3G coverage, you can turn wireless off. Keep in mind that turning wireless off also disables Wi-Fi.

Register your Kindle Touch

After you've successfully connected your Kindle Touch wirelessly, register your Kindle Touch, from the Home screen, tap the Menu button. Tap Settings, then Registration.

If you already have an Amazon account: Tap this option. Enter the e-mail and password associated with your Amazon account. Tap Register. Your name will appear as the Registered User when registration is complete.

If you do not have an Amazon account: Select this option and follow the onscreen instructions to set up a new account.

Learn to navigate your Kindle Touch

Home button: Use the Home button to return to the home screen at any time.

Swipe: Swipe your finger across the screen to turn pages, or scroll up or down within a screen.

Tap: Tap to select buttons or text, and to enter your selections using the onscreen keyboard.

Turning pages: Tap the left side of the screen to return to the previous page in your reading material. Tap the right side of the screen to continue to the next page in your reading material.

Power button: Puts your Kindle Touch to sleep, wakes it up, and turns your Kindle Touch on or off.

USB/power port: Use for charging your Kindle Touch and connecting it to your computer. You can also use the USB port to transfer content between your computer and your Kindle Touch

Headphone jack: Plug in headphones to listen to an audiobook, background music, or content read aloud through Text-to-Speech. Attaching headphones turns off the built-in speakers.

Using the Onscreen Keyboard

Kindle Touch uses an onscreen keyboard. When you tap within the search window at the top of the Home screen or begin other actions that require you to type in information, you'll see the onscreen keyboard displayed at the bottom of the screen.

Touch the keys to enter your selection, and use the onscreen buttons to continue on to the next action.

Tap the 123 key to enter numbers or symbols. Tap the ABC key to return to the regular keyboard. Tap the Shift key (up arrow) to enter uppercase characters.

Using the Menu

Tap the onscreen Menu button to navigate within the menu screens. From within the menu you can turn off wireless, shop the Kindle store, edit the settings and many more things.

Transferring, Downloading, and Sending Files to Kindle Touch

You can access items stored in your Kindle Library directly through your device, or by transferring the content via a USB cable.

Downloading Archived Items on Your Kindle Touch

Kindle Touch displays the items you've already downloaded to your device on the Home screen. If you have additional items stored in your Kindle Library that aren't displayed, you can download them through Archived Items if your Kindle Touch is connected wirelessly.

To download Archived Items on your Kindle Touch:

1.From the Home screen, select Archived Items, or tap Menu and select View Archived Items from the options.

2.If prompted, Turn Wireless On.

3.Tap the name of the item your wish to download from the Archived Items screen.

If your Kindle Touch is connected wirelessly, the item will begin downloading. Once the download is complete, you can tap the item to open it. The item will also appear on the Home screen.

If you are able to successfully connect your Kindle Touch wirelessly, you'll be able to download your Kindle content from Archived Items. If you are unable to connect your Kindle Touch wirelessly, you can still access items in your Kindle Library by downloading them to your computer and transferring them via USB cable to your Kindle Touch.

Connecting your Kindle Touch to your computer

Plug the larger end of a USB cable into an available USB port or a powered USB hub connected to your computer. Connect the other end of the USB cable to the micro-USB port on the bottom of your Kindle Touch.

When connected to your computer, your Kindle Touch will go into USB drive mode and its battery will be recharged by the computer. Your wireless service is temporarily shut off and you will not receive any of your subscriptions while in this mode. Also, your Kindle Touch is not usable as a reading device while you are in USB drive mode, but will return right to where you were once you safely eject your Kindle Touch from your computer.

Transferring content to your Kindle device

1.Once you've connected your Kindle Touch to a computer with the USB cable, your Kindle Touch will appear in the same location as external USB drives usually appear. For Windows users, this is typically in the "Computer" or "My Computer" menu. For Mac users, the drive will appear on the desktop.

2.Open the Kindle drive. You will see several folders inside, one of which will be named "documents." This is the folder you will move the downloaded file into.

3.Locate the downloaded file and copy it into the documents folder. You can generally copy files by clicking and dragging the file to the folder.

4.Using your computer, safely eject your Kindle Touch from your computer and unplug the USB cable. Your content will appear on the Home screen.

Remember, your Kindle device will only recognise the files you've transferred if:

The file is a supported file type.

Files are transferred to the correct folder for their type.

Files are free of digital rights management (DRM) software.

Wi-Fi Troubleshooting

If you are having problems entering a password to connect to your Wi-Fi network, try these troubleshooting steps:

Check your password.

Your Wi-Fi network password is the one used to set up your Wi-Fi network, not your Amazon account password.

If you don't know your Wi-Fi password, contact the person who set up your Wi-Fi network, your Internet service provider, or the manufacturer of your Wi-Fi router for help. Your Wi-Fi password may also be written on the bottom of your Wi-Fi router.

Still can't connect?

Where available, go to the room where the router is located.

Ensure that wireless is enabled by tapping the Menu button and selecting "Turn Wireless On".

Ensure your router is functioning correctly and has an Internet connection. You can verify your router is functioning correctly by checking that other devices can connect via Wi-Fi to your router. If other devices are also unable to connect, try restarting your router or modem by disconnecting the power cord for 30 seconds.

Restart your Kindle Touch. If other devices are able to connect, try restarting your Kindle Touch: from the Home screen, tap Menu, Settings, Menu and select "Restart".

If your Kindle Touch still isn't connected, contact the person who set up your Wi-Fi network, your Internet service provider, or the manufacturer of your Wi-Fi router for assistance.

Kindle Warranty

If your Kindle device develops a fault, one of our friendly, in-store specialists will be happy to talk you through any issues. In most cases, they should be able to resolve the issue immediately. If they are unable to resolve the issue, or if the item is deemed faulty by our in-store specialist (within 30 days of purchase), we'll arrange a replacement item for you. If you return a faulty Kindle in-store, the Kindle is exchanged immediately. If it's beyond 30 days of purchase and within the 12-month warranty period, we'll arrange a prompt replacement to be shipped to your home address.

Reporting a faulty device:

We're committed to giving you a great eReading experience. If your device develops a fault, we're here to help you.

Find your closest Waterstones and talk to one of our in-store specialists

Call Amazon Kindle Phone Support

If you wish to speak to someone on the telephone please call 0800 496 2449 or if calling from the Republic of Ireland +44 (0)203 356 6212. Please note that these numbers are managed solely by Amazon and that these contact numbers should be used only for troubleshooting your Kindle device.

If you wish to contact Waterstones regarding any other issue, please call: 0808 118 8787

Further Information

Kindle License Agreement and Terms of Use

For further help and support in using your Kindle visit the official Kindle support pages