Kindle Support

Here at Waterstones we're committed to giving you the best eReading experience available. On these pages we hope you'll find everything you need whether you want advice to get started, download the user manual or need help fixing a problem. Click below to get started:

Getting Started

Connecting to Wi-Fi

Register Your Kindle

Navigate Your Kindle

Transferring content

Wi-Fi troubleshooting


Battery, Screen and USB troubleshooting

Kindle User manual

Getting Started

The first time you turn on your new Kindle, the Set Up Your Kindle guide will help you choose your preferred language and connect your Kindle to a Wi-Fi network.

Setting the language

Use the 5-way controller to select your preferred language from the list. Select "OK" on the pop-up screen to confirm your language preference.

Changing the language

You can also change your language in the settings menu. On your Kindle press the menu button. Use the five way controller to navigate to settings. Then use the next page button to turn to page 2 of settings. Use the five way controller to select set language. Choose your desired language.

Note: If you change your Kindle's language through Settings, your Kindle will restart while it loads your language preference.

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Connecting your Kindle to Wi-Fi

Set Up Your Kindle will next guide you to connect your Kindle to a Wi-Fi network. Once you've connected your Kindle wirelessly, you can search for and download ebooks and other content from the Kindle Store, right from your Kindle.

Use the 5-way controller to select Connect to Wi-Fi. A list of available Wi-Fi networks is displayed.

You can connect wirelessly through your home Wi-Fi network, or places that offer Wi-Fi access, such as Waterstones or your favourite café. Your Kindle automatically detects nearby Wi-Fi networks that broadcast their network name.

Select "connect" next to the network you wish to join. If you see a lock icon next to "connect," you'll need to enter the Wi-Fi network password to connect.

Use the symbol keyboard to enter any numbers or symbols, and uppercase keyboard for uppercase characters.

Once you have successfully connected to a Wi-Fi network, your Kindle will automatically connect to it when it detects a signal from that network.

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Register your Kindle

After you've successfully connected your Kindle to a Wi-Fi network, Set Up Your Kindle will guide you to register your Kindle.

If you have an Amazon account: Enter the e-mail and password of your Amazon account. Select "submit" using the 5-way controller. Your name will appear as the Registered User when registration is complete.

If you do not have an Amazon account: Use the 5-way controller to select this option and follow the onscreen instructions to set up a new account.

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Learn to navigate your Kindle

Previous Page button: takes you to the previous page in your reading material.

Home button: shows content stored on your Kindle and directs you to your Archived Items.

Next Page button: takes you to the next page in your reading material.

Menu button: displays choices that are related to the screen you are viewing.

Back button: retraces your steps on Kindle just like the "back" button on a web browser. For example, you can follow a link in a book and then press the "Back" button to return to your place.

5-way controller: selects an item or action when pressed down. Use the arrows to control the on-screen highlight or cursor up, down, left, or right. Use the left or right arrows to skip to the next or previous chapter, section or article.

Power switch: puts your Kindle to sleep, wakes it up, and turns your Kindle on or off.

USB/power port: use for charging your Kindle and connecting it to your computer. You can also use the USB port to transfer content between your computer and your Kindle.

Using the Onscreen Keyboard

Press the keyboard button to display the keyboard on your screen. Use the 5-way controller to navigate to the letter or symbol you need to enter.

Five different keyboard menus are available at the top of the keyboard display, including a symbol keyboard at the far left. Use the 5-way controller to select which keyboard you'd like to use.

Close the keyboard at any time by selecting "Done" on the keyboard or pressing the keyboard button.

If entering text in a search field, you'll need to type in your search term and then close the keyboard in order to use the 5-way controller to start your search.

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Transferring, Downloading and Sending Files to your Kindle

You can access items stored in your Kindle Library directly through your device, or by transferring the content via a USB cable.

Downloading Archived Items from Kindle

Kindle displays the items you've downloaded on the Home screen. If you have Kindle content stored in your Kindle Library that isn't displayed, you can download it from Archived Items when your Kindle's wireless connection is turned on.

To download Archived Items on your Kindle:

1.Select "Archived Items" from the Home screen using the 5-way controller or "View Archived Items" from the Home screen Menu.

2.If prompted, Turn Wireless On.

3.Select the item from the Archived Items screen.

If your Kindle is connected wirelessly, the item will begin downloading. Once the download is complete, you can then open it. The item will also appear on the Home screen.

If you are able to successfully connect your Kindle wirelessly, you'll be able to download your Kindle content from Archived Items. If you are unable to connect your Kindle wirelessly, you can still access items in your Kindle Library by downloading them to your computer and transferring them via USB cable to your Kindle.

Connecting your Kindle to your computer

Plug the larger end of a USB cable into an available USB port or a powered USB hub connected to your computer. Connect the other end of the USB cable to the micro-USB port on the bottom of your Kindle.

When connected to your PC, your Kindle will go into USB drive mode and its battery will be recharged by the computer. Your wireless service is temporarily shut off and you won't receive any of your subscriptions while in this mode. Also, your Kindle is not usable as a reading device while you are in USB drive mode, but will return right to where you were when you eject the Kindle from your computer.

Transferring content to your Kindle device

1.Once you've connected your Kindle to a computer with the USB cable, your Kindle will appear in the same location as external USB drives. For Windows users, this is typically in the "Computer" or "My Computer" menu. For Mac users, the drive will appear on the desktop.

2.Open the Kindle drive. You will see two folders inside, one of which will be named "documents." This is the folder you will move the downloaded file into.

3.Locate the downloaded file, and copy it into the documents folder. You can generally copy files by clicking and dragging the file to the folder.

4.Using your computer, eject the Kindle from the computer. After ejecting the Kindle, unplug the USB cable. Your content will appear on the Home screen.

Remember, your Kindle device will only recognise the files you've transferred if:

The file is a supported file type.

Files are transferred to the correct folder for their type.

Files are free of digital rights management (DRM) software.

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Wi-Fi troubleshooting

If you are having problems entering a password to connect to your Wi-Fi network, try these troubleshooting steps:

Check your password.

Your Wi-Fi network password is the one used to set up your Wi-Fi network, not your Amazon account password.

When entering your password using the 5-way controller on the onscreen keyboard, press the previous page and next page buttons, to navigate to additional characters. Uppercase letters, symbols, and non-English letters are located on separate tabs of the keyboard.

If you don't know your Wi-Fi password, contact the person who set up your Wi-Fi network, your Internet service provider, or the manufacturer of your Wi-Fi router for help. Your Wi-Fi password may also be written on the bottom of your Wi-Fi router.

Still can't connect?

Where available, go to the room where the router is located.

Ensure Aeroplane Mode is off. Confirm that Aeroplane Mode is off and that your Kindle is connected to a Wi-Fi network. To check Aeroplane Mode and Wi-Fi Networks, from the Home screen, select Menu, and then select Settings.

Ensure your router is functioning correctly and has an Internet connection. You can verify your router is functioning correctly by checking that other devices can connect via Wi-Fi to your router. If other devices are also unable to connect, try restarting your router or modem by disconnecting the power cord for 30 seconds.

If other devices are able to connect, try restarting your Kindle by pressing Home, then Menu and select Settings using the 5-way controller. Then, press Menu again and select "Restart."

If your Kindle still isn't connected, contact the person who set up your Wi-Fi network, your Internet service provider, or the manufacturer of your Wi-Fi router for assistance.

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Kindle Warranty

If your Kindle device develops a fault, one of our friendly, in-store specialists will be happy to talk you through any issues. In most cases, they should be able to resolve the issue immediately. If they are unable to resolve the issue, or if the item is deemed faulty by our in-store specialist (within 30 days of purchase), we'll arrange a replacement item for you. If you return a faulty Kindle in-store, the Kindle is exchanged immediately. If it's beyond 30 days of purchase and within the 12-month warranty period, we'll arrange a prompt replacement to be shipped to your home address.

Reporting a faulty device:

We're committed to giving you a great eReading experience. If your device develops a fault, we're here to help you.

Find your closest Waterstones and talk to one of our in-store specialists

Call Amazon Kindle Phone Support

If you wish to speak to someone on the telephone please call 0800 496 2449 or if calling from the Republic of Ireland +44 (0)203 356 6212. Please note that these numbers are managed solely by Amazon and that these contact numbers should be used only for troubleshooting your Kindle device.

If you wish to contact Waterstones regarding any other issue, please call: 0808 118 8787

Further Information

Kindle License Agreement and Terms of Use

For further help and support in using your Kindle visit the official Kindle support pages

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