Kindle Fire support

Here at Waterstones we're committed to giving you the best eReading experience available. On these pages we hope you'll find everything you need whether you want advice to get started, download the user manual or need help fixing a problem. Click below to get started:

Connecting your Kindle Fire to WiFi

Your Kindle Fire connects wirelessly via Wi-Fi, allowing you to download and stream content right to your device.

To download and stream content to your Kindle Fire HD, you need to connect to a Wi-Fi network. Once items are downloaded, you can use them without a Wi-Fi connection.

The first time you use your device, you'll be guided through The Wi-Fi setup process.

To connect:

Swipe down from the top of the screen and tap Wireless.

Ensure that Airplane Mode is Off.

You'll see a list of detected networks. This may take a moment to appear.

Tap a network to connect. If you see a lock icon, a network password is required. Enter the Wi-Fi network password using the onscreen keyboard.

Tap Connect.

Once you have successfully connected to a Wi-Fi network, your Kindle Fire will automatically reconnect to it when it detects a signal from that network.

Register your Kindle Fire

After you've successfully connected your Kindle Fire wirelessly, register your Kindle Fire to access, search, and shop for books, movies, music, apps, and more.

If you already have an Amazon account: Tap this option. Enter the e-mail and password associated with your Amazon account. Tap Register. Your name will appear as the Registered User when registration is complete.

If you do not have an Amazon account: Select this option and follow the onscreen instructions to set up a new account. If you create a new Amazon account, you'll also enter a payment method you'll use when you shop for Kindle content from your device.

Learn to navigatte your Kindle Fire

Using the hardware controls

Learn how to navigate your Kindle Fire, including the onscreen keyboard.

Kindle Fire HD has the following hardware features:

Microphone, headphone jack

Screen: 1280x800

Ports: Headphone, microUSB

Using the Touchscreen

Learn how to navigate your Kindle Fire HD, including the onscreen keyboard.

To navigate the touchscreen:

Swipe your finger to view menus, turn pages, and scroll up or down within a screen.

Tap to select buttons or text, and to enter your selections using the onscreen keyboard.

Swipe or tap to turn pages.

Adding content to your Kindle Fire

Your content libraries, like Apps, Books, and Games include content that's available both in the Amazon Cloud and content you've downloaded to your device. You can choose to access your content through the Cloud while your Kindle Fire HD is connected via Wi-Fi, or to download your content to your device for easy access even when your device isn't connected wirelessly.

Downloading content from the Cloud to your Kindle Fire:

1. Tap the Cloud tab within the Games, Apps, Books, Music, Videos, Newsstand, Audiobooks, Photos, or Docs libraries.

2. Tap an item in the Cloud to download it to your Device tab.

Connecting your Kindle Fire to your computer:

Plug the larger end of USB cable into a USB port on your computer. Connect the other end to the micro-USB port on the bottom of the Kindle Fire.

When connected the Kindle Fire will go into USB drive mode and its battery will be recharged by the computer.

Wireless service is temporarily shut off. Receiving subscriptions and reading on the device is unavailable while you in USB drive mode.

Transferring content to your Kindle Fire device:

1. Once you've connected your Kindle Fire to a computer with the USB cable, your Kindle Fire will appear in the same location as external USB drives. For Windows users, this is typically in the "Computer" or "My Computer" menu. For Mac users, the drive will appear on the desktop.

2. On your Kindle Fire drive, double-click Internal Storage.

3. On your computer, locate the file you want to transfer and drag and drop it into the applicable content folder inside Internal Storage, such as Video, Music, or Pictures

4.Safely eject your Kindle Fire from your computer.

Remember, your Kindle device will only recognise the files you've transferred if:

The file is a supported file type.

Files are transferred to the correct folder for their type.

Files are free of digital rights management (DRM) software.

WiFI Troubleshooting

If you are having problems entering a password to connect to your Wi-Fi network, try these troubleshooting steps:

Check your password.

Your Wi-Fi network password is the one used to set up your Wi-Fi network, not your Amazon account password.

When entering your password using the 5-way controller on the onscreen keyboard, press the previous page and next page buttons, to navigate to additional characters. Uppercase letters, symbols, and non-English letters are located on separate tabs of the keyboard.

If you don't know your Wi-Fi password, contact the person who set up your Wi-Fi network, your Internet service provider, or the manufacturer of your Wi-Fi router for help. Your Wi-Fi password may also be written on the bottom of your Wi-Fi router.

Still can't connect?

Where available, go to the room where the router is located.

Ensure Aeroplane Mode is off. Confirm that Aeroplane Mode is off and that your Kindle is connected to a Wi-Fi network. To check Aeroplane Mode and Wi-Fi Networks, from the Home screen, select Menu, and then select Settings.

Ensure your router is functioning correctly and has an Internet connection. You can verify your router is functioning correctly by checking that other devices can connect via Wi-Fi to your router. If other devices are also unable to connect, try restarting your router or modem by disconnecting the power cord for 30 seconds.

If other devices are able to connect, try restarting your Kindle by pressing Home, then Menu and select Settings using the 5-way controller. Then, press Menu again and select "Restart."

If your Kindle still isn't connected, contact the person who set up your Wi-Fi network, your Internet service provider, or the manufacturer of your Wi-Fi router for assistance.

Kindle warranty

If your Kindle device develops a fault, one of our friendly, in-store specialists will be happy to talk you through any issues. In most cases, they should be able to resolve the issue immediately. If they are unable to resolve the issue, or if the item is deemed faulty by our in-store specialist (within 30 days of purchase), we'll arrange a replacement item for you. If you return a faulty Kindle in-store, the Kindle is exchanged immediately. If it's beyond 30 days of purchase and within the 12-month warranty period, we'll arrange a prompt replacement to be shipped to your home address.

Reporting a faulty device:

We're committed to giving you a great eReading experience. If your device develops a fault, we're here to help you.

Find your closest Waterstones and talk to one of our in-store specialists

Call Amazon Kindle Phone Support

If you wish to speak to someone on the telephone please call 0800 496 2449 or if calling from the Republic of Ireland +44 (0)203 356 6212. Please note that these numbers are managed solely by Amazon and that these contact numbers should be used only for troubleshooting your Kindle device.

If you wish to contact Waterstones regarding any other issue, please call: 0808 118 8787

Further Information

Kindle License Agreement and Terms of Use

For further help and support in using your Kindle visit the official Kindle support pages