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Contact Us

If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.

Contact a Bookshop

For all book enquiries contact your local Waterstones bookshop by phone or email.

You can find contact details for all our bookshops using our Bookshop Locator.

Contact a bookshop

Contact Our Customer Support Team

Our Customer Support Team is available Monday to Friday, from 9am to 5:30pm (excluding Bank Holidays).

Please note: our Customer Support line will close at 12:00 on Friday 9th February for a training exercise, and will reopen on Monday 12th February at 09:00. If you need to contact us at this time, please send us an email and one of our advisors will reply as soon as possible.

Within the UK: 0808 118 8787. Free from UK landlines and mobile phones.

Outside the UK: +44 208 045 1001. Please note that charges will apply.

Or please complete our email contact form:

Email our Customer Support Team

Customer Support Postal Address:
Waterstones Book Hub
UTL
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ

Need Help?

Find the answer to your queries on our help pages.

Waterstones Card & Rewards

Frequently asked questions  including reporting lost and stolen cards and checking a points balance.

Find out more >

Gift Cards & Vouchers

Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.

Find out more >


Waterstones Marketplace

Shopping on the Waterstones Marketplace for used and out of print books, and getting help with your order.

Find out more >

Business & School Accounts

See information about our services available for businesses, schools and other institutions.

Find out more >


Author & Publisher Enquiries

Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.

Find out more >

Careers at Waterstones

What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.

Find out more >


Event Tickets

Buy tickets for events and how to contact our ticket providers, Ticketscript.

Find out more >

Press Office

If you have a press or media enquiry, please contact our Press Office.

Email our Press Office >