Battery, Screen and USB troubleshooting

Here at Waterstones we're committed to giving you the best eReading experience available. If your Kindle develops a fault there is usually a simple way to get it running again. Below are the most commonly asked questions with advice on how to resolve the issue.

Screen issues

Problem: Kindle screen frozen or Kindle unresponsive.

Possible cause: Low Battery Charge

Resolution:

1.Unplug Kindle from power adapter or computer.

2.Press the power button. The LED light that surrounds the power button will display green for two seconds.

3.Shut down Kindle by pressing and holding the power button for five seconds. The LED light will blink three times. Wait for the screen to go blank, then release the power button.

4.Turn on the Kindle by pressing and releasing the power button.

5.If Kindle is still not working, you can perform a hard reset by pressing and holding the power button for 15/20 seconds.

6.If Kindle is still unresponsive, try charging Kindle before trying to restart the device once again.

If you continue to experience problems, please contact us.

 

Problem: Kindle showing lines on screen

Possible cause: The Kindle may be affected by electromagnetic interference or screen may be defective.

Resolution:

Press and hold the power switch for 15 seconds before releasing it.

 

Problem: Kindle screen not rotating.

Possible cause: Screen rotation not enabled.

Resolution:

1.Press the Menu button once on the Home screen. Select "Screen Rotation" to check to see if the screen rotates.

2.Check the Kindle's battery strength.

3.Go to Home, Menu, Settings, Menu and select "Restart."


Battery and power issues

Problem: Kindle battery not charging.

Resolution:

1.Connect Kindle to a different outlet and/or USB port. If available, also try using a different USB cable or power adapter.

2.Verify the yellow charge light in the power switch at the base of the Kindle is on. When fully charged, the light will appear green.

3.Restart Kindle by pressing Home and selecting Menu. Then select Settings and then select Menu. Navigate to "Restart." Press to select. Is the charge light on? If the charge light appears, your Kindle is charging. Please wait until the light turns green to indicate it is fully charged.

4.Is the charge light off? If so, the charging cable may need to be replaced. Please Contact Us to learn more about your warranty coverage.



Problem: Kindle battery not holding a charge.

Possible causes: Kindle receiving a weak wireless signal and is constantly trying to connect. A large number of files were recently added to the Kindle, and the files are still being indexed by the Kindle.

Resolution:

1.Set your Kindle to Aeroplane Mode (turn wireless off) and fully charge your Kindle.

If battery lasts less than the time frame it is meant to, please contact us for additional assistance.

 

Problem: Kindle screen not rotating.

Possible cause: Screen rotation not enabled.

Resolution:

1.Press the Menu button once on the Home screen. Then select "Screen Rotation" to check to see if the screen rotates.

2.Check the Kindle's battery strength.

3.Go to Home, Menu, Settings, Menu and select "Restart."

 
Problem: Green light at bottom of Kindle is blinking.

Possible cause: The green LED light in the power switch at the bottom of your Kindle blinks when waking up your Kindle or putting it to sleep, and when shutting down your Kindle. Your Kindle is functioning normally.

Resolution:

Kindle has an LED light inside the power switch.

When you put your Kindle to sleep or wake it up by pressing and holding the power switch on the bottom of your Kindle, the green LED light in the power switch will blink on for two seconds.

When you press and hold down the power switch at the bottom of your Kindle to shut the device down, the green LED light in the power switch will blink three times before your Kindle shuts down.


USB Issues

Problem: Kindle is not recognised by your computer or you receive an error message when you plug your Kindle into your computer.

Possible cause: Kindle not connected to a powered USB port.

Resolution:

First, disconnect Kindle from computer and plug it back in using a different USB port. You can also try using a different micro USB cable, if available. If it is still not working, follow these next steps:

1.Restart Kindle by pressing Home and selecting Menu. Select Settings and then press Menu again. Then select Restart.

2.Connect the Kindle to a USB port on the back of your computer.

3.Restart your computer with the Kindle connected to it.

If these steps do not resolve the issue, you can reset your Kindle. Unplug your Kindle from the outlet or computer, press and hold power button for 20 seconds, and wait for 5-10 minutes.

Please contact us if you continue to experience problems with your Kindle.