We are happy to refund unwanted items on presentation of a valid receipt or dispatch note provided they are returned within 30 days and in pristine condition.
If you have any questions regarding the returns process below please contact our Customer Support Team.
Free UK Returns
Free Returns to All Waterstones Bookshops
Free UK Returns By Post
International Returns By Post
Exchange and Refund Policy Terms and Conditions
Waterstones is happy to exchange or refund your items on presentation of a valid receipt.
This does not apply to electrical items, where refunds will be given only if the seal is unbroken and exchanges only if they are faulty.
Goods must be returned within 30 days of purchase or receipt (whichever is the later) and be in perfect condition in their original packaging.
Your right to an exchange of faulty/damaged items has a return period greater than 30 days in accordance with your statutory rights.
We will refund to your original payment method.
Waterstones gift cards are not refundable.
Christmas Returns Policy
Purchases made between 1st November and 24th December can simply be returned for exchange, or refund with an accompanying receipt, up to and including 31st January.