We regret that due to the technical limitations of our site, we are unable to offer eBooks or Audio Downloads to customers outside of the UK.
For further details please read our eBooks help.
Returning Items Ordered Online
We are happy to refund unwanted items on presentation of a valid receipt or despatch note provided they are returned within 30 days and in pristine condition.
If you have any questions regarding the returns process below please contact our Customer Support Team.
Free UK returns
Free returns to all Waterstones bookshops
Free UK returns by post
International returns by post
Exchange and refund policy
Waterstones is happy to exchange or refund your items on presentation of a valid receipt.
This does not apply to electrical items, where refunds will be given only if the seal is unbroken and exchanges only if they are faulty.
Goods must be returned within 30 days of purchase and be in perfect condition. All refunds and exchanges are at the manager's discretion.
Kindle returns policy
To return a Kindle ordered online, the original despatch note must be included.
Waterstones is happy to refund or exchange your goods on presentation of valid proof of purchase. All goods must be returned within 30 days of purchase in the original packaging and be in resalable condition.
This policy may not apply to specially ordered items.
Waterstones will help you resolve any issues with your Kindle. In the event that it is faulty, we will replace the item within 30 days of purchase and arrange a replacement for items within the manufacturer's warranty period.
All refunds are processed at the manager's discretion. This does not affect your statutory rights. If youy have any questions, please contact our Customer Support Team.