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Returning Items

We are happy to refund unwanted items on presentation of a valid receipt or despatch note provided they are returned within 30 days and in pristine condition.

If you have any questions regarding the returns process below please contact our Customer Support Team.

 

Free UK returns

Free returns to all Waterstones bookshops

You can return an item to any of our bookshops for a refund or exchange free of charge. Please simply bring the despatch note which accompanied your order.

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Free UK returns by post

Accompanying your order will be a despatch note. Please follow the instructions written on this note to return your order free of charge.

Alternatively, if you've lost your despatch note our freepost returns address is below and you can print a copy of the address to use as a label.

 

Freepost returns address

Freepost RRXX-SCKA-RSSZ

Waterstones Returns Department

Waterstones Book Hub

Unipart Logistics

Fifth Avenue, Centrum One Hundred

Burton-upon-Trent

DE14 2UZ

 

Please note:
  • Be sure to mark the return reason using the codes supplied, and also mark whether you would like a refund or a return.
  • For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

 

International returns

International returns by post

Please send the items to the address below and enclose the despatch note showing your order number.

Please note:

  • For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Please write:

  • Which items you require in exchange, or
  • Whether you would like a refund

Address: Waterstones Returns Department, Waterstones Book Hub, Unipart Logistics, Fifth Avenue, Centrum One Hundred, Burton Upon Trent DE14 2UZ.

 

Exchange and refund policy terms and conditions

Waterstones is happy to exchange or refund your items on presentation of a valid receipt.

This does not apply to electrical items, where refunds will be given only if the seal is unbroken and exchanges only if they are faulty.

Goods must be returned within 30 days of purchase and be in perfect condition. All refunds and exchanges are at the manager's discretion.