Returning Items
We are happy to refund unwanted items on presentation of a valid receipt or dispatch note provided they are returned within 30 days and in pristine condition.
If you have any questions regarding the returns process below please contact our Customer Support Team.
Free UK Returns
Free Returns to All Waterstones Bookshops
You can return an item to any of our bookshops for a refund or exchange free of charge. Please simply bring the dispatch note which accompanied your order.
Free UK Returns By Post
Accompanying your order will be a dispatch note. Please follow the instructions written on this note to return your order free of charge.
Alternatively, if you've lost your dispatch note our freepost returns address is below and you can print a copy of the address to use as a label.
Freepost returns address:
Freepost RRXX-SCKA-RSSZ
Waterstones Returns Department
Waterstones Book Hub
Unipart Logistics
Fifth Avenue, Centrum One Hundred
Burton-upon-Trent
DE14 2UZ
Please note:
- Our freepost returns address can only be used for orders placed on Waterstones.com. If you have made a purchase in one of our shops and you would like to return it, please speak to a bookseller in store.
- Be sure to mark the return reason using the codes supplied, and also mark whether you would like a refund or a return.
- For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
International Returns
International Returns By Post
Please send the items to the address below and enclose the dispatch note showing your order number.
Please note:
- For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
Please write:
- Which items you require in exchange, or
- Whether you would like a refund
Address: Waterstones Returns Department, Waterstones Book Hub, Unipart Logistics, Fifth Avenue, Centrum One Hundred, Burton Upon Trent DE14 2UZ.
Exchange and Refund Policy Terms and Conditions
Waterstones is happy to exchange or refund your items on presentation of a valid receipt.
This does not apply to electrical items, where refunds will be given only if the seal is unbroken and exchanges only if they are faulty.
Goods must be returned within 30 days of purchase or receipt (whichever is the later) and be in perfect condition in their original packaging.
Your right to an exchange of faulty/damaged items has a return period greater than 30 days in accordance with your statutory rights.
We will refund to your original payment method.
Waterstones gift cards are not refundable.
Christmas Returns Policy
Purchases made between 1st November and 24th December can simply be returned for exchange, or refund with an accompanying receipt, up to and including 31st January.