Ordering With Us

Once an order has been placed, we cannot make changes to the billing address, payment method, delivery address or delivery method. If you would like to amend your order, we recommend cancelling that order in order to place it again after making the required changes.

Once an order has been placed, we cannot make changes to order quantities if you have ordered multiples of a single product. If you would like to amend your order, we recommend cancelling that order in order to place it again after making the required changes.

You can, however, cancel single lines of your order by signing into your online Waterstones.com account and navigating to your Orders page from your Account Dashboard. If your order is yet to be despatched, you will find the option to cancel from your Orders page. Here you can cancel single lines or the whole order.

If you have ordered by using our Guest Checkout, and you do not have an account with Waterstones, there may still be the option to cancel your order by referring to the Order Confirmation email posted to your inbox. Please click the ‘Track your order’ link in the email – if your order has not yet been despatched, there will be an option to request a cancellation.

Once an order has been placed, we cannot make changes to the billing address, payment method, delivery address or delivery method. If you would like to amend your order, we recommend cancelling that order in order to place it again after making the required changes.

To cancel your order, please sign into your online Waterstones.com account and navigate to your Orders page from your Account Dashboard. If your order is yet to be despatched, you will find the option to cancel a single line of your order or the whole order, from your Orders page.

If you have ordered by using our Guest Checkout, and you do not have an account with Waterstones, there may still be the option to cancel your order by referring to the Order Confirmation email posted to your inbox. Please click the ‘Track your order’ link in the email – if your order has not yet been despatched, there will be an option to request a cancellation.

If you require any assistance, please contact our Customer Support team. It helps us if you have your six-digit order number to hand.

Usually, we are able to cancel you order before any payment has been taken, as we only request payment for an order at the point of dispatch. You will receive an email to confirm this has happened.

Very occasionally, when we are asked to cancel an order, the process of receiving payment from your card issuer is already in progress. Unfortunately, in this instance, cancellation will not be possible.

If you have attempted to cancel an order and have not received an email confirming that cancellation, please contact our Customer Support team. It helps us if you enter your eight-digit Customer Order number to the Customer Order Number field on the enquiry form.

As soon as you receive your dispatch email, this means your order is in the hands of Royal Mail and on its way from our warehouse. You can track your order using the ‘Track Your Parcel’ button found on your dispatch email.

Yes, we are able to take telephone orders in our shops. Please use our Shop Finder to locate the details of your nearest Waterstones.

We expect tax to start being charged for countries in the EU from the 2 April 2024. As a customer you will start to be charged at the checkout from May 2024 for EU deliveries, based on the country where your order is shipped to.

For all other countries including Australia, Canada, Switzerland, Norway, New Zealand and some US States these will also start to have taxes levied from May 2024, with the tax charged varying by country, state (USA) or province (Canada).

Please check your local tax rules for importation of goods, as you will be liable for any additional tax charges where these apply to high value orders, for example single deliveries above AUD1,000 in Australia or higher than €150 in the EU.

You will find more details on tax on International deliveries here.