Shopping the new Waterstones.com

Returning Customers

Verify your account

Important request for returning customers – please verify your account by resetting your password

If you are a returning customer with an existing Waterstones.com account we ask that you verify your account by resetting your password.

We’ve saved your details

Good news for returning customers – your new Waterstones.com account will retain these important details:

  • Waterstones Card

Your Card will still be attached to your online account and you will be able to collect and redeem points as before.

  • Order History

Your complete order history can be found in your account – just log in, click ‘My Account’ in the header above and select ‘Orders’ in the account menu.

  • Reviews

Your reviews have been saved! You’ll find them on our Product Detail Pages and if you log in to your account .You can find them by clicking ‘My Account’ in the header above and select ‘Reviews’ in the account menu.

  • Wishlists

Your wishlists are also available on the new Waterstones.com. Simply log in, click ‘My Account in the header above and select ‘Lists’ in the account menu and then ‘My Wish List’.

You can also create new lists here to share with friends.

  • Purchased eBooks and MP3s

Your history of purchased eBooks and MP3s can be found and downloaded from within your account. Simply log in, click ‘My Account’ in the header above and select ‘eBooks & MP3 Audiobooks’ from the account menu.

  • Address Book locations

Your Address Book of delivery locations has been saved and can be found within your account, or selected when placing an order. To see the list, log in to your account, click ‘My Account in the header above and select ‘Address Book’ in the account menu.

Updating your credit card details

For your safety and security we have not retained your credit card details for the new Waterstones.com and ask that you renew these details with us. Don’t worry if you are pressed for time – you can enter and save these details the next time you shop with us on Waterstones.com. Simply xxx[details to be added here]xxx

New Customers

Waterstones.com is new and improved.

We’ve made lots of changes to our online bookshop:

  • Find and favourite your nearest Waterstones with our locally-run Shop Pages.
  • It’s much easier to Click & Collect on Waterstones.com.
  • New customers can use our Fast Checkout to shop as a guest.
  • Almost 2,000 writer interviews, book extracts and articles written by authors are better integrated into our website.
  • Store and use multiple gift cards with your online account.
  • Good news for business users – you can now store multiple credit cards on the same account.
  • Create and share multiple wishlists with friends and family.
  • Record multiple addresses in our new account address book.

new customers

We've made several new improvements to Waterstones.com, making it even simpler and safer to shop online with us. We've improved our shopping basket, made it easier to use your Waterstones Loyalty Card, and introduced an intelligent search function which makes it easier to browse our catalogue of over three million titles. As proud as we are of these developments, there's even more to come!

Speed, Search, Usability improved

Updating account

·         Reviewing process simplified

·         Shop pages now available – connect with your local Waterstones

new customers

There's never been a better time to shop with us!

We've made several new improvements to Waterstones.com, making it even simpler and safer to shop online with us. We've improved our shopping basket, made it easier to use your Waterstones Loyalty Card, and introduced an intelligent search function which makes it easier to browse our catalogue of over three million titles. As proud as we are of these developments, there's even more to come!

Getting started

As a new customer of Waterstones.com, you'll need to register your details with us. This makes sure that we have all the information we need to fulfil your order, or to contact you in the unlikely event of a problem with your order.

To register, you will need to follow the 'My account' link at the top of this page. You will be redirected to a 'New customer - create account' dialogue box. To register we simply require a valid email address and a billing address that corresponds with the address at which your debit/credit card is registered. Once we have this information you will be able to start shopping straightaway. 

Purchases

As you browse through our online store you can add items to your 'Shopping basket', which is always visible wherever you are on the website.

You can add or remove items at any time, prior to completing your purchase at the 'Checkout'. If you are a frequent user, you may wish to set up an 'Express checkout' profile, where the site will securely store your card and billing information, making it possible for you to make future purchases instantly.

Once you are at the checkout, we use the strongest and most secure version of 128-bit Secure Socket Layers (SSL) encryption. This is the industry standard for e-commerce and the best solution currently available for secure, online commerce transactions. SSL encrypts all of your personal information, including your credit card number, name and address. This ensures that your details cannot be read as they travel over the internet.

Once your order is submitted, a confirmation message will be sent to your registered email address. You can keep yourself updated by using the 'My orders' page. Our site is secure and we will only take payment on despatch of your item.


All prices are for online purchases only and may differ to the prices in Waterstones shop.


Newsletters and wishlists

You can sign up for our email newsletters, where you'll be the first to know about new and upcoming books, book news, and all the great offers online and in our shops. You will also be able to enter competitions, read reviews, and pre-order forthcoming releases.

In addition, registering with the site allows you to create 'Wish lists' of items that you can send to your friends and family via email.