Waterstones Gift Cards, National Book Tokens and Other Vouchers

Here you’ll find Frequently Asked Questions and Terms and Conditions for our range of Waterstones Gift Cards and eGifts, National Book Tokens and information on other gift cards, vouchers and tokens from selected service partners that we accept in our shops and online.

Frequently Asked Questions

Buying Waterstones Gift Cards In Other Shops

You can now purchase a Waterstones UK gift card from other retailers including Boots, Morrisons, Tesco, Argos, and The Co-operative.

This gift card is redeemable in the same way as one bought from Waterstones, and you can use it to make a purchase in any of our Waterstones bookshops or on Waterstones.com.

Please note the cards are sold in denominations of £15 and £25 only and the same gift card terms and conditions apply.

National Book Tokens

We accept National Book Token gift cards,both physical and digital, on our website as well as in our shops. We cannot accept paper National Book Token online, these are still redeemable in shops though.

Other Gifts Cards and Vouchers

In our shops, we are happy to redeem National Book Tokens and other gift cards and vouchers from selected service partners. The following gift cards and vouchers are accepted in our shops, but we do not currently accept them on Waterstones.com:

• National Book Token paper vouchers
• Love2Shop cards/paper vouchers
• Waterstones Euro gift cards (accepted in our shops in Cork, Drogheda and Dublin)
• Waterstones Euro paper vouchers (accepted in our shops in Brussels and Amsterdam)
• One4All gift cards/paper vouchers
• Leisure Vouchers

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Waterstones Gift Card Terms & Conditions

1. Validly activated gift cards and eGifts issued by Waterstones UK ("Sterling Gift Cards") can be used as full or part payment for goods in Waterstones shops across the UK, the Isle of Man and Jersey and for purchases made online at Waterstones.com.
2. For online purchases please follow the redemption procedure under FAQ ‘Can I use Waterstones Gift Cards and National Book Tokens online? Set out above.
3. No change or refunds will be given where the sales transaction is for an amount less than the balance on the gift card but the balance may be applied to future purchases.
4. Gift cards cannot be used to purchase gift vouchers, eGifts, additional gift cards or book tokens nor can a gift card (and any gift card balance) be exchanged for cash.
5. Waterstones reserves the right to refuse to accept any gift card payment where it deems that a gift card or eGift has been tampered with, duplicated or where it is otherwise suspected to be affected by fraud.
6. A gift card or eGift is for personal use only and it may not be used for commercial purposes (including but not limited to resale) without Waterstones prior written consent.
7. Gift cards and eGifts are exempt from Waterstones Standard Returns Policy.
1. Physical gift cards ordered online
• A physical Waterstones gift card purchased online may be returned to Waterstones undamaged, unused and with proof of purchase and Waterstones will refund the value of the gift card. Please note:
• You must inform Waterstones of your intention to cancel the purchase within 14 days of the date that you receive your physical gift card from us. You must either: email us at [email protected], telephone us on 0115 907 1899 or write to us at Waterstones c/o Encompass Print Solutions, Encompass House, Manners Industrial Estate, 17 Birkdale Close, Ilkeston, Derbyshire DE7 8YA.
• Please include a clear statement that you wish to cancel the purchase of your physical gift card and details of your name, address, details of the order you wish to cancel and, where you have provided them to us as part of your order, your phone number and email address.
• After you have informed Waterstones of your intention to cancel the purchase of your physical gift card, you should return the gift card to us at your cost within 14 days of your giving us notice to cancel your purchase and Waterstones will reimburse to you (by the method used to pay for the original transaction) the amount, less the cost of postage. Waterstones will make the reimbursement no later than 14 days after the day Waterstones receives back from you the returned gift card.
2. eGift orders used online only with no physical card:
• eGift orders cannot be exchanged or refunded, once electronically delivered, except in accordance with your statutory rights. Risk in the eGift shall pass to you upon electronic delivery of the eGift. You are able to cancel your eGift order at any time up to 14 days after the day your order was placed (providing it has not yet been electronically delivered). However, you agree that your right to cancellation is waived upon the electronic delivery of your eGift, as detailed in the order confirmation email you received.
8. The minimum amount required to activate or top-up a gift card is £1 for Sterling Gift Cards (€1 for Euro Gift Cards) and the maximum gift card limit is £500 for Sterling Gift Cards (€500 for Euro Gift Cards).
9. A gift card is not a cheque guarantee, debit or credit card.
10. If a Sterling Gift Card is not used for a period of 2 years from the date or purchase (or date of last card transaction, if later), it will automatically expire and any remaining balance will be deducted.
11. If a Euro Gift Card is not used for a period of 5 years from date of purchase (or date of last card transaction, if later), it will automatically expire and any remaining balance will be deducted.
12. Please protect your gift card and treat it as cash. Waterstones cannot be held liable for lost, stolen or damaged gift cards or any credit amounts on such gift cards. Waterstones reserves the right to issue another gift card for the unspent balance of an original gift card at its discretion on production of your original receipt, but Waterstones is not responsible for funds used without your knowledge.
13. Waterstones reserves the right to add to or waive these terms and conditions on reasonable notice for legal, security or regulatory reasons or to discontinue the gift card scheme at any time in the event of circumstances beyond its reasonable control. Customers will be notified in advance via in-store displays in the event of any such change.
14. Gift cards may be used for payment of goods of a higher price than the current gift card balance, on payment of the difference. Over payments, where goods are subsequently exchanged for goods of a lower price, will be added to the balance of the gift card (see above for online procedure).
15. Additional terms and conditions apply for online gift card use - please see above.
16. Sterling Gift cards are issued by Waterstones Booksellers Limited, 203-206, Piccadilly, London, W1J 9HD (Company number 00610095).
17. Euro Gift Cards are issued by Waterstones Booksellers Ireland Limited, 6th Floor, 2 Grand Canal Square, Dublin 2 (Company number 362624) (“Waterstones Ireland”).

National Book Token Gift Card Terms & Conditions

Please visit: https://www.nationalbooktokens.com/giftcardtandcs