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Frequently asked questions
We've updated our loyalty card! What once was the Waterstones Card is now Waterstones Rewards.
If you have a question about setting up or using Waterstones Rewards, you can find the answer(s) below.
How do I register for Waterstones Rewards?
What do I do if my physical card has been lost / stolen?
How do I check my points balance?
How do I close my account?
Can I claim the points on an old receipt?
What can I earn points on?
We have millions of customer loyalty accounts across the country. However not all of those are in active use, with more than a few physical cards hiding in the cracks of sofas and the backs of neglected drawers.
If you do not use your Waterstones Card for a consecutive period of three years, all of your accrued points will be lost. But don't worry! If your account is due to expire, we'll send you an email. Please make sure you update our Customer Support Team if your email address changes.
How do I stop my points from expiring?
Where can I see the new terms and conditions?
Haven't found the answer you need? Contact our Customer Support Team.