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Waterstones CARD Frequently Asked Questions
If you have a question about setting up or using your Waterstones Card, you can find the answer(s) below.
If you can't find what you need below, please contact our Customer Support Team.
Signing up to the Waterstones Card online
How do I register for a Waterstones Card?
When will I receive my Waterstones Card?
What should I do if my Waterstones Card doesn't arrive within 28 days?
Do I need to buy something before joining the Waterstones Card scheme?
Lost, stolen and damaged Cards
I've lost my Card/my Card has been stolen/it's too damaged to use. What do I do?
Can I keep my points if I lose my Waterstones Card?
Using the Waterstones Card online
I have already got a Card. How do link it to my online account?
Can I use the points I have collected online in Waterstones shops? And vice-versa?
How do I use my points online?
Can I start earning points immediately?
Can I start to spend points before I have my Card?
How do I check my Waterstones Card balance online?
I live outside of the UK - can I register for a Waterstones Card?
Using the Waterstones Card in our shops
Can I use my Waterstones Card in Waterstones shops as well as at Waterstones.com?
How do I receive my Waterstones Card when I sign up in a shop?
How do I check my Waterstones Card balance in Waterstones shops?
Can I earn points when I order a book from one of your branches?
If I forget to bring my Waterstones Card when I make a purchase in a Waterstones shop, can I claim the points at a later date?
General Card and points queries
How many points will I earn?
If I use my points to buy books, when will they be removed from my Card balance?
How long will it take for the points I earn to show on my balance?
Are there any products that I can't earn points on?
Can I exchange points for cash?
Will I lose my points if I return the book?
Will my Card expire if I do not use it?
I live abroad but would like to sign up--can I?
Can anyone else use my Waterstones Card?
I am purchasing items for a business (school, college, business, etc.), can I register for a Card and earn points on these orders?
What are the terms and conditions of The Waterstones Card Scheme?
Can I use The Waterstones Card and the Waterstones Stamp and Save Card together?