We regret that due to the technical limitations of our site, we are unable to offer eBooks or Audio Downloads to customers outside of the UK.

For further details please read our eBooks help.

eBooks & MP3 Audio Downloads

Welcome to our eBooks and Audio Downloads help page. Here you'll find answers to the most frequently asked questions regarding all areas of the eBooks and Audio Downloads we sell.

 

How do I read my eBook?

Depending on the device you are using, we recommend downloading one of two applications to read your eBook:

Reading eBooks on a tablet or mobile

To read eBooks on an iPad, iPhone, Android or Windows device:

  1. Download and install the OverDrive app
  2. Sign up for an OverDrive account and sign in
  3. Download your eBook purchase from Waterstones.com
  4. The OverDrive app will automatically open your eBook, ready for you to read

Need more help? See our FAQ below, or contact us for assistance.

Download Overdrive

Reading eBooks on an eReader, PC or Mac

Including Windows PCs and laptops, Apple Macs, Nook, Kobo and Sony eReaders.

  1. Download and install Adobe Digital Editions
  2. Open Adobe Digital Editions and follow the steps to get started
  3. Download your eBook from Waterstones.com and it will be opened by Adobe Digital Editions
  4. Connect an eReader to transfer the eBook across using Adobe Digital Editions

Need more help? Read our FAQ, below, or contact us for assistance.

Download Adobe Digital Editions


How do I listen to my Audio Download?

LISTENING TO AUDIOBOOKS ON ANY DEVICE

Listening to Audio Downloads on any device

Regardless of which device you are using, we recommend you download the Overdrive app to manage your Audio Downloads.

DOWNLOAD OVERDRIVE

Help with OverDrive and Adobe Digital Editions

How do I read eBooks on a tablet or mobile?

You can read eBooks from Waterstones.com on most smartphones and tablets, including iPhone, iPad, iPod Touch, Android, and Windows phones.

  1. Download and install the free app, OverDrive, from app.overdrive.com.
  2. On the first occasion you open the app, you will be prompted to create a free 'OverDrive account'. Please note that this is different to your Waterstones account. 
  3. From this point, simply press 'Download' when you've made an eBook purchase from Waterstones.com using your device, and your chosen title will open automatically within the app.
  4. Alternatively, to access your previous purchases, sign in to your Waterstones account, then select 'eBooks and Audio Downloads' to see your eBooks.

Where can I get more help with Overdrive?

If you encounter any problems using Overdrive, please visit help.overdrive.com for assistance.

How do I read eBooks on an eReader, PC, or Mac?

You can download eBooks from Waterstones.com onto your PC or Apple Mac and then transfer them onto any eReader that is compatiable with ePub eBooks such as NOOK, Kobo or Sony devices device using Adobe Digital Editions.

  1. Before you download your first eBook, please create an 'Adobe ID'. This ID (usually your email address) acts as your unique key to be able to open the eBooks that you buy.
    Please note that this is different to your Waterstones.com account.
  2. Download and install Adobe Digital Editions on your computer.
  3. During the simple set-up process, please select the 'Authorise my computer' option by selecting 'Adobe ID' as the eBook Vender and enter your Adobe ID and password.
  4. If you have an eReader, connect it to your computer and turn it on; you will be able to use Adobe Digital Editions to transfer eBooks onto your eReader.

You may then read the eBook or copy the eBook(s) to your eReader by dragging and dropping them from the 'Library view' onto the Reader icon in the left hand panel. If the eBook is a large file, a progress bar may appear as the eBook is copied.

You may then exit Adobe Digital Editions and disconnect the USB cable from your eReader. Your eBook is now loaded to your eReader and can be read.

Where can I get more help with Adobe Digital Editions?

If you encounter any problems using Adobe Digital Editions, please visit helpx.adobe.com/digital-editions for assistance.

How do I listen to Audio Downloads on any device?

You can listen to Audio Downloads from Waterstones.com on most devices including, Windows PCs and laptops, Apple Macs, smartphones and tablets.

  1. Download and install the free app, OverDrive, from app.overdrive.com.
  2. On the first occasion you open the app, you will be prompted to create a free 'OverDrive account'. Please note that this is different to your Waterstones account. 
  3. From this point, simply press 'Download' when you've made an Audio Download purchase from Waterstones.com using your device, and your chosen title will open automatically within the app.
  4. Alternatively, to access your previous purchases, sign in to your Waterstones account, then select 'eBooks and Audio Downloads'.

Where can I get more help with Overdrive?

If you encounter any problems using Overdrive, please visit help.overdrive.com for assistance.

I have forgotten my Adobe ID or Overdrive account details

Please note:

We would strongly advise you to avoid creating more than one Adobe ID or Overdrive account, as this will cause problems with opening your previously purchased eBooks which will have been registered to your previous account. It is always preferable to reset your existing account rather than creating a new one.

Resetting your Adobe ID password

Your Adobe ID will be the email address that you registered with Adobe. To reset your password, or if you have forgotten your Adobe ID or password, please visit helpx.adobe.com/uk/x-productkb/policy-pricing/account-password-sign-faq.

Resetting your Overdrive password

To reset your Overdrive password, please visit help.overdrive.com/customer/portal/articles/1481566-how-to-reset-your-overdrive-account-password.

eBook frequently asked questions

All eBooks sold on Waterstones.com are in ePUB or PDF format and these are secured with Adobe ADEPT Digital Rights Management.

How do I download eBooks to multiple devices?

At the request of the publishers whose eBooks are sold on Waterstones.com, all of our eBooks are in the EPUB format secured with Adobe ADEPT Digital Rights Management, or 'DRM'. DRM is used to limit the ability to copy eBooks and ties your purchased eBooks to the Adobe ID or Overdrive account that you are using.

It is possible to use your account across up to six different devices authorised to the account, including eReaders, smartphones, tablets, laptops, and desktops.

Your Adobe ID or Overdrive account is the key to all of this, as it identifies you as the person permitted to open and read the eBooks you've purchased.

Can I read eBooks from Waterstones.com on a Kindle?

Due to differences in eBook formats and DRM, the eBooks currently sold on Waterstones.com (ePUB eBooks) are not compatible with the Kindle.

However, if you are using a Kindle Fire then you can use the OverDrive app if you wish to read ePUB eBooks on this device.

Why are the prices of eBooks so varied?

The price of each eBook is set by the publisher, but as a general rule they should be around the same price or cheaper than the print edition.

Unlike hardback and paperback books, eBooks are subject to UK VAT, which adds 20% to the price.

We are making every effort to offer our customers good value on all eBooks, so you'll often find price reductions on our site.

Can I submit my eBook to Waterstones.com?

For information on submitting eBooks to Waterstones.com, please see our submitting eBooks guidelines.

General frequently asked questions

My eBook or Audio Download is incomplete/wrong

If you have successfully downloaded an eBook or Audio Download, but you feel the content is incorrect, please contact our Customer Support Team.

Please try to provide as much detail as possible about the nature of the problem, including the book title and author, as well as your order number, so that we can feed back the problem to the publisher to rectify your order as quickly as possible.

Does Waterstones.com sell eBooks and Audio Downloads to customers outside of the UK?

We are currently only selling eBooks and MP3 Audio Downloads to customers who are in the UK and have a UK billing address, at the time of purchase.  If you are in the UK and are being prevented from purchasing these items from our website, please contact our Customer Support Team for assistance.

We have planned work to complete a number of technical changes to our website to allow us to remove our current restrictions. In the meantime, if you are outside of the UK, you can continue to purchase books, stationery and gifts from Waterstones.com, to be delivered to your home.

Can I give an eBook or Audio Download as a gift?

At present, we don't offer the option of giving an eBook or Audio Download as a gift.

However, you can give a Waterstones gift card.

You can purchase Waterstones gift cards online - see our Gift Cards And Vouchers page - or from all of our shops, which can then be used by the recipient to purchase digital books from Waterstones.com.