Covid-19 Updates

Recent sweeping changes to coronavirus restrictions means that almost all Waterstones, including our sister shops such as Hodges Figgis and Hatchards, are now temporarily closed until further notice. Only our bookshop in Brussels remains trading as usual.

Customers who have already placed orders for shop collection (including customer orders, Deliver to Shop orders and Click & Collect) will be contacted in due course by our Customer Support team to resolve any outstanding issues. Inevitably, the pace of these changes means this process will take time and we do ask for your very valued understanding.

When coronavirus restrictions finally lift to allow non-essential trading, please consult our Shop Finder to confirm opening hours.

Shop Closures

Shops in England 

Our bookshops in England are currently closed due to coronavirus restrictions and our Click & Collect and Deliver to Shop services are unavailable from these locations.

Shops in Wales

Our bookshops in Wales are currently closed due to coronavirus restrictions and our Click & Collect and Deliver to Shop services are unavailable from these locations.

Shops in Scotland

Our bookshops in Scotland are currently closed due to coronavirus restrictions and our Click & Collect and Deliver to Shop services are unavailable from these locations.

Shops in Northern Ireland

Our bookshops in Northern Ireland are currently closed due to coronavirus restrictions and our Click & Collect and Deliver to Shop services are unavailable from these locations.

Shops in Republic of Ireland

Our bookshops in Republic of Ireland are currently closed due to coronavirus restrictions and our Click & Collect and Deliver to Shop services are unavailable from these locations.

Shops in Isle of Man

Our bookshop in Douglas is currently closed due to coronavirus restrictions and our Click & Collect and Deliver to Shop services are unavailable.

Shops in Jersey

Our bookshop in St Helier is now open as usual. Please click here for shop information and opening times.

Shops in Amsterdam and Brussels

Our bookshop in Amsterdam is currently closed due to coronavirus restrictions. Click & Collect service is available. Please click here for shop information and opening times.

Our bookshop in Brussels continues to trade as usual. Please click here for shop information and opening times.

Online Orders - Delivery Information

Latest UK Delivery Estimates - Royal Mail are currently advising that deliveries may be delayed in some areas of the UK.

  • Free delivery over £25 - 3-5 working days
  • 2nd Class (£2.99) - 3-5 working days
  • 1st Class (£3.99) - 2-3 working days
  • UK Courier (£7.95) - Currently unavailable



International Delivery

  • Western Europe Courier - £9.00 + £1 per additional item
  • Rest of the World Courier - £12.50 + £1 per additional item

 

Shop on Waterstones.com 24/7 for all the latest releases and exclusive editions.

Waterstones Fiction
Waterstones Non-Fiction
Waterstones Children's and Teenage
Waterstones Stationery and Gifts
Waterstones New Titles
Waterstones Bestsellers
Waterstones Books of the Month
Waterstones Books Everyone is Talking about

Contact Us

If you have any other queries not answered here you can contact our Customer Support team. We are available Monday - Friday between the hours of 9.00am - 5.30pm are currently receiving a very high volume of emails, so may take longer to respond than normal.

 

Email Customer Support