Some orders may be delayed by the current Coronavirus lockdown.
Visit our help page for further information.

Contact Us

If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.

Contact a Bookshop

For all book enquiries contact your local Waterstones bookshop by phone or email.

You can find contact details for all our bookshops using our Bookshop Locator.

Contact a bookshop

Contact Our Customer Support Team

You can speak to our Customer Support Team by Live Chat (when available), email or by phone.

When Live Chat is available, click on this icon that appears at the bottom right of this page and a member of the team will be with you shortly.

When we aren't available to chat, you can still send us a message by clicking on the 'Help' icon.


Alternatively, please complete our email contact form to contact our Customer Support Team

Email Customer Support

Our Customer Support team are available Monday - Friday between 9am and 5.30pm.

Our Customer Support phone line is closed until further notice, please use the above form to contact the Customer Support Team.
 

Customer Support Postal Address:
Waterstones Book Hub
UTL
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ



Need Help?

Find the answer to your queries on our help pages.

Waterstones Plus Card

Frequently asked questions including reporting lost and stolen cards and checking a points balance.

Find out more >

Gift Cards & Vouchers

Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.

Find out more >


Waterstones App

How to download the Waterstones app and a few answers to common questions about using it.

Find out more >

Business & School Accounts

See information about our services available for businesses, schools and other institutions.

Find out more >


Author & Publisher Enquiries

Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.

Find out more >

Careers at Waterstones

What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.

Find out more >


Event Tickets

Buy tickets for events and how to contact our ticket provider, Eventbrite.

Find out more >

Press Office

If you have a press or media enquiry, please contact our Press Office.

Email our Press Office >