If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.
Contact a Bookshop
For all book enquiries contact your local Waterstones bookshop by phone or email.
You can find contact details for all our bookshops using our Bookshop Locator.
Contact Our Customer Support Team
You can speak to our Customer Support Team by Live Chat (when available), email or by phone.
When Live Chat is available, click on this icon that appears at the bottom right of this page and a member of the team will be with you shortly.
When we aren't available to chat, you can still send us a message by clicking on the 'Help' icon.
Alternatively, please complete our email contact form to contact our Customer Support Team
Our Customer Support team are available Monday - Friday between 9am and 5.30pm.
Our Customer Support phone line is closed until further notice, please use the above form to contact the Customer Support Team.
Customer Support Postal Address:
Waterstones Book Hub
Centrum One Hundred
Burton on Trent
Find the answer to your queries on our help pages.
Waterstones Plus Card
Frequently asked questions including reporting lost and stolen cards and checking a points balance.
Gift Cards & Vouchers
Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.
How to download the Waterstones app and a few answers to common questions about using it.
Business & School Accounts
See information about our services available for businesses, schools and other institutions.
Author & Publisher Enquiries
Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.
Careers at Waterstones
What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.
Buy tickets for events and how to contact our ticket provider, Eventbrite.
If you have a press or media enquiry, please contact our Press Office.
Would you like to proceed to the App store to download the Waterstones App?