Working in our Bookshops & Cafés

Working for Waterstones covers many bases. From bookselling or joining the team as a barista, many of our staff have moved through the company to take on specialist roles in areas such as customer support, buying and eCommerce. And we are not just about books: much of Waterstones’ trade is in stationery, games, toys and gifts, providing even more scope for personal development.

We also offer a variety of essential support roles that allow our bookshops to run seamlessly, with positions ranging from developing our people, bookshops and cafés, to helping craft the range of books and gifts we carry.

At Waterstones, you are encouraged to grow your professional career, along the way experiencing a wide range of opportunities that could excite you and really play to your strengths.

What's the best thing about being a bookseller?

 

Current Retail Vacancies

If you are interested in applying to work for Waterstones please visit your local shop to enquire about any current vacancies in your area. Equally, if you have more general questions about recruitment or are looking to secure work experience, simply speak to your local Waterstones staff.

What Are We Looking For?

We always put our customers first. We like friendly, diverse and confident people who are not shy of sharing their bookish love and are willing to listen, absorb and engage with everything publishing has to offer.

You will possess that curious mind so essential for bookselling, ready to broaden your knowledge beyond the reading you know to embrace books across every genre. And you will understand that Waterstones is far more than books alone, knowing that our cafés and gifts offer our customers a unique, one-stop experience.

Bookseller

Being a Waterstones bookseller is to embrace our entire range, from our books through to our games and gifts. It is a highly proactive role, far beyond watching our customers simply enter and browse. We are booksellers, ambassadors to the page, always ready to chat, recommend and sell. We actively look for:

    • A demonstrable passion for books
    • Outstanding customer service and communication skills
    • A willingness and ability to work as part of a team

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Bookshop Managers

Our Bookshop Managers lead by example, inspiring their bookselling team toward the highest standards of customer service. They constantly build on their already strong book knowledge, and can demonstrate a flair for commercialism and visual merchandising. We are actively looking for:

    • A demonstrable passion for books
    • Outstanding customer service and communication skills
    • The willingness and experience of both working with and leading a team.

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Barista

What better place is there to sit down and enjoy a relaxing cup of coffee than in one of our lovely bookshop cafés? We are keen to find the best baristas to help promote a comfortable environment, serve excellent drinks and food, and to deliver outstanding customer service. We are actively looking for:

    • A real passion for coffee and books
    • Previous experience working in a café environment
    • Outstanding customer service and communication skills
    • Willingness and ability to work as part of a team

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Café Manager

As a Café Manager, you achieve all our brilliant baristas do already, but you will also have a real aptitude for training, an ability to pass these skills on and be keen to set clear standards. Our goal is to find leaders who can encourage and enable their café teams to be both innovative and challenging. We are actively looking for:

    • A real passion for coffee and a lively interest in books
    • Outstanding customer service and communication skills
    • The willingness and experience of both working with and leading a team


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