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World Class IT Service Delivery (Paperback)
  • World Class IT Service Delivery (Paperback)
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World Class IT Service Delivery (Paperback)

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£32.99
Paperback 192 Pages / Published: 01/04/2007
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"World Class IT Service Delivery" is a distillation of best practices in IT service delivery. It demonstrates the factors that enable organisations to achieve world class standards and the competitive advantage that this brings. The book is for IT managers, executives and consultants needing to raise their service standards or contemplating offshoring their IT. It supports the ISEB service management certificate and is of core interest to those taking IT service management courses.

Publisher: BCS Learning & Development Limited
ISBN: 9781902505824
Number of pages: 192
Weight: 390 g
Dimensions: 246 x 172 x 12 mm


MEDIA REVIEWS
A mindset for how IT should engage with business. -- Gareth Morgan * Information Age *
This is a well-constructed and thoroughly readable book. Packed with case studies and valuable real-world examples, this book should clarify and inform thinking for those that manage either side of the complex relationship between the business and the IT service provider, and should help move that relationship to the next level. * IT Training Magazine *
This book provides a wide-ranging and balanced view of implementing a truly world-class service function. -- Aidan Lawes FBCS CITP FISM

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