Winning the Service Game (Hardback)
  • Winning the Service Game (Hardback)

Winning the Service Game (Hardback)

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Hardback 320 Pages / Published: 30/04/1995
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This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.

Publisher: Harvard Business Review Press
ISBN: 9780875845708
Number of pages: 320
Weight: 662 g
Dimensions: 241 x 163 x 28 mm

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