Why Didn't You Say That in the First Place?: How to Be Understood at Work (Paperback)
  • Why Didn't You Say That in the First Place?: How to Be Understood at Work (Paperback)
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Why Didn't You Say That in the First Place?: How to Be Understood at Work (Paperback)

(author)
£18.99
Paperback 184 Pages / Published: 10/04/1997
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Ever get the feeling that your coworkers don't understand you? Misunderstanding through poor communication is rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life. In Why Didn't You Say that in the First Place?, the author offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. You'll discover: * Why nobody understands you* Why misunderstanding is normal* The power of strategic talk* Communicating when understanding is critical It is full of anecdotes, illustrations, sample conversations, and checklists to show readers how misunderstandings can be prevented in everyday settings.

Publisher: John Wiley & Sons Inc
ISBN: 9780787903442
Number of pages: 184
Weight: 336 g
Dimensions: 228 x 134 x 14 mm


MEDIA REVIEWS
"Easy to read...easy to use...clear and concise...a practical guidethat empowers the reader with techniques and strategies thatguarantee true communicative understanding in all areas of one'slife." --Freddie Gershon, lawyer, producer, chair and CEO, Music Theatre International

"Understanding the art of communication is the pursuit of manyfor professional and personal reasons. Dr. Heyman gives muchinsight into this learning process." --Sharon J. Stillman, sales director, Wauwatosa Realty

"Heyman's method of communication will result in fewermisunderstandings at work and in other contexts. Engagingly writtenand fun to read, this volume is a worthwhile addition to yourhow-to library." --Long Island magazine

"Why Didn't You Say That in the First Place is a book that willhelp us all to be understood at work -- and to avoid unproductive, costly, and frustrating misunderstandings." --CommunicationBriefings

"The three biggest problems in the world today arecommunications, communications, and communications. Why Didn't YouSay That in the First Place? hits those problems straight on.Richard Heyman gives you sound advice on how to lessen thefrequency and negative results of misunderstandings. This is animportant book for all." --Ken Blanchard, coauthor, The OneMinute Manager

"This book will help all members of an organization, from theCEO to the mail room clerk, to communicate more effectively."--Mary Anne Fitzpatrick, past president, InternationalCommunication Association

"Anyone who wants to be clearly understood can't afford to missthis book. Clear communication goes straight to the bottom line."--Cliff Fletcher, president and general manager, Toronto MapleLeaf Hockey Club, and member of the Board of Governors, NationalHockey League

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