Why Didn't You Say That in the First Place?: How to Be Understood at Work (Paperback)Richard Heyman (author)
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Publisher: John Wiley & Sons Inc
Number of pages: 184
Weight: 336 g
Dimensions: 228 x 134 x 14 mm
"Understanding the art of communication is the pursuit of manyfor professional and personal reasons. Dr. Heyman gives muchinsight into this learning process." --Sharon J. Stillman, sales director, Wauwatosa Realty
"Heyman's method of communication will result in fewermisunderstandings at work and in other contexts. Engagingly writtenand fun to read, this volume is a worthwhile addition to yourhow-to library." --Long Island magazine
"Why Didn't You Say That in the First Place is a book that willhelp us all to be understood at work -- and to avoid unproductive, costly, and frustrating misunderstandings." --CommunicationBriefings
"The three biggest problems in the world today arecommunications, communications, and communications. Why Didn't YouSay That in the First Place? hits those problems straight on.Richard Heyman gives you sound advice on how to lessen thefrequency and negative results of misunderstandings. This is animportant book for all." --Ken Blanchard, coauthor, The OneMinute Manager
"This book will help all members of an organization, from theCEO to the mail room clerk, to communicate more effectively."--Mary Anne Fitzpatrick, past president, InternationalCommunication Association
"Anyone who wants to be clearly understood can't afford to missthis book. Clear communication goes straight to the bottom line."--Cliff Fletcher, president and general manager, Toronto MapleLeaf Hockey Club, and member of the Board of Governors, NationalHockey League
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