When Customers Think We Don't Care (Paperback)
  • When Customers Think We Don't Care (Paperback)
zoom

When Customers Think We Don't Care (Paperback)

(author)
£20.99
Paperback 376 Pages / Published: 16/07/2008
  • Not available

This product is currently unavailable.

  • This item has been added to your basket

Who is the enemy? The enemy is us!

Every organisation is filled with people- owners, managers, workers-who worry about the 'enemies' that could bring about the end of their employment.They anxiously focus on other employers, the government, regulators and countless others, yet despite popular belief, these are not the biggest threats faced by employers.

When Customers Think We Don't Care rewrites everything you thought you knew about marketing and customer service. In its markedly different approach, this book shows you how the demise of every for-profit, not-for-profit and government department that has failed, or ever will fail, is caused not by outsiders, but by their own people who drive away the customers who would otherwise support them.

Fortunately, these same people can prevent this from happening. When Customers Think We Don't Care provides a step-by-step approach to avoiding such self-destruction by every organisation's 'enemy within'. Learn how to keep customers, for your employees' welfare- and yours!

Publisher: McGraw-Hill Education
ISBN: 9780070138636
Number of pages: 376
Weight: 1 g
Dimensions: 83 x 55 x 9 mm
Edition: 3rd edition

You may also be interested in...

How To Become A Rainmaker
Added to basket
The Thank You Economy
Added to basket
Successful Customer Service
Added to basket
On Purpose
Added to basket
£19.99
Paperback
Just Looking Thanks!
Added to basket
£7.99
Paperback
How to Have Your Cake and Eat it too
Added to basket
Raving Fans!
Added to basket
£8.99
Paperback
Brilliant Customer Service
Added to basket
Uncommon Service
Added to basket
£23.00
Hardback
Customer's New Voice
Added to basket
Hug Your Customers
Added to basket
The Connected Company
Added to basket
£17.99
Paperback
Habit
Added to basket
£21.99
Paperback
The Customer Rules
Added to basket
£12.99
Paperback

Reviews

Please sign in to write a review

Your review has been submitted successfully.