Visit our Christmas Gift Finder
Click & Collect from 2 Hours*
Free Delivery to UK Shops
Free UK Standard Delivery On all orders £20 and over Free Delivery to UK Shops Local shops and expert booksellers nationwide Free Click & Collect to UK shops From 2 hours of your order*
Understanding Decision-making Processes in Airline Operations Control (Paperback)
  • Understanding Decision-making Processes in Airline Operations Control (Paperback)
zoom

Understanding Decision-making Processes in Airline Operations Control (Paperback)

(author)
£41.99
Paperback 208 Pages / Published: 09/09/2016
  • We can order this

Usually dispatched within 3 weeks

  • This item has been added to your basket
Previous studies conducted within the aviation industry have examined a multitude of crucial aspects such as policy, airline service quality, and revenue management. An extensive body of literature has also recognised the importance of decision-making in aviation, with the focus predominantly on pilots and air traffic controllers. Understanding Decision-Making Processes in Airline Operations Control focuses instead on an area largely overlooked: an airline's Operations Control Centre (OCC). This serves as the nerve centre of the airline and is responsible for decision-making with respect to operational control of an airline's daily schedules. The environment within an OCC is extremely intense and a key role of controllers is to make decisions that facilitate the airline's recovery from frequent, highly complex, and often multiple disruptions. As such, decision-making in this domain is critical to minimise the operational, commercial and financial impact resulting from disruptions. The book examines many aspects of individual decision-making in airline operations, and addresses the deficiencies found by presenting to the reader an examination of the relationships among situation awareness, information completeness, experience, expertise, decision considerations and decision alternatives in OCCs. The text utilises a multiple case study approach and proposes a number of relevant and important implications for OCC management. Practical outcomes highlight the need for enhancing training programs enabling existing controllers to readily identify and classify elements of situation awareness and decision considerations as a means of improving the decision-making process. They also draw attention to the need for airline OCCs to understand the extent to which industry experience and expertise of controllers is important in the selection of future staff.

Publisher: Taylor & Francis Ltd
ISBN: 9781138247925
Number of pages: 208
Weight: 295 g
Dimensions: 235 x 159 mm

You may also be interested in...

Drones For Dummies
Added to basket
£17.99
Paperback
Jet Engines
Added to basket
£20.00
Hardback
Moon Lander
Added to basket
£16.99
Paperback
Introduction to Flight
Added to basket
The Apollo Guidance Computer
Added to basket
Battle of Britain Memorial Flight
Added to basket
Boeing 747: A History
Added to basket
The Quick and the Dead
Added to basket
Spacecraft Systems Engineering
Added to basket
DH9: From Ruin to Restoration
Added to basket
Drone
Added to basket
£9.99
Paperback
The Simple Science of Flight
Added to basket
British Airways
Added to basket
£18.99
Paperback

Please sign in to write a review

Your review has been submitted successfully.