The employment of part-time and temporary library assistants has grown enormously over recent years. They are the public face of the service, yet probably receive less training and development than any other group. This pack has been written to provide line managers and trainers with the materials and guidance necessary to deliver short training sessions for these staff. This modular pack covers the following topics: - welcome to the library and information service sector - equal opportunities - customer care - dealing with basic enquiries. This pack includes: - Handout package giving delegates a comprehensive reference source summarizing their learning experience - OHPs and full tutor notes - Pre-course work: giving the trainer valuable background information - Accurately timed sessions and a fully programmed structure - Syndicate exercises: interactive sessions to ensure delegates learn experientially and for themselves - Further reading lists. CHT Training Solutions is an independent training company with a broad base of clients in the private and public sector and an impressive track record in developing training material for specific sectors.
Publisher: Facet Publishing
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