Total Service Medical Practice: 17 Steps to Satisfying Your Internal and External Customers (Hardback)Vicky Bradford (author)
Hardback 225 Pages / Published: 01/08/1997
- Not available
Managed care has forced physicians to become more service orientated. Not only are they concerned with the day-to-day activities such as payments for insurance companies and providing care for patients, but they are also concerned with maintaining quality service. This practical guide provides information on maintaining quality service in a physician's office. The text offers a model which explains the process for developing a service-driven medical practice. It expands the definition of customer to include both internal and external and examines identifying customers, creating a service promise, implementing specific processes, evaluating systems, and establishing a service recovery approach.
Publisher: McGraw-Hill Education - Europe
Number of pages: 225
Weight: 689 g
Dimensions: 229 x 160 mm
You may also be interested in...
£34.43Mixed media product
Please sign in to write a review
Simply reserve online and pay at the counter when you collect. Available in shop from just two hours, subject to availability.
Thank you for your reservation
Your order is now being processed and we have sent a confirmation email to you at
When will my order be ready to collect?
Following the initial email, you will be contacted by the shop to confirm that your item is available for collection.
Call us on or send us an email at
Unfortunately there has been a problem with your order
Please try again or alternatively you can contact your chosen shop on or send us an email at