Total Quality Management in Information Services - Information Services Management Series (Hardback)
  • Total Quality Management in Information Services - Information Services Management Series (Hardback)
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Total Quality Management in Information Services - Information Services Management Series (Hardback)

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£100.00
Hardback 286 Pages / Published: 19/03/1997
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Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work in a service environment.

Publisher: De Gruyter
ISBN: 9783598243684
Number of pages: 286
Weight: 552 g
Dimensions: 230 x 155 x 18 mm
Edition: Reprint 2012

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