Total Quality Control: Achieving Productivity, Market Penetration and Advantage in the Global Economy (Hardback)Armand V. Feigenbaum (author)
Hardback 896 Pages / Published: 05/01/2015
- Not available
Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised fourth edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy. There is new emphasis on managing, operating, and on integrating the key areas of a company's quality value chain. This title talks about Six Sigma and its role in Total Quality Management, and ensuring customer satisfaction and retention.
Publisher: McGraw-Hill Education - Europe
Number of pages: 896
Edition: 4th Revised edition
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