Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you'll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you'll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.
Publisher: John Wiley and Sons Ltd ISBN: 9780471024712 Number of pages: 410 Weight: 709 g Dimensions: 230 x 150 mm Edition: 99th Volume 7 ed.
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