The Violence-Prone Workplace: A New Approach to Dealing with Hostile, Threatening, and Uncivil Behavior (Paperback)
  • The Violence-Prone Workplace: A New Approach to Dealing with Hostile, Threatening, and Uncivil Behavior (Paperback)
zoom

The Violence-Prone Workplace: A New Approach to Dealing with Hostile, Threatening, and Uncivil Behavior (Paperback)

(author), (author)
£22.99
Paperback 288 Pages / Published: 13/02/2001
  • We can order this

Usually dispatched within 3 weeks

  • This item has been added to your basket

Almost every week reports of violence erupting in the workplace make headlines. Contrary to popular opinion, such incidents are not random and senseless but, according to Richard V. Denenberg and Mark Braverman, typically result from conflict that has been allowed to fester. Combining the insights of both crisis management and dispute resolution, their book presents a comprehensive look at the problem of violence on the job, including ways of preventing it.

Rather than focusing on the supposedly "lethal" or dysfunctional employee as the source of danger, Denenberg and Braverman point to the dysfunctional workplace as the problem. They describe underlying factors in the workplace which can foster extreme behavior and prevent an effective response. Calling for early intervention in situations that could result in violence, the authors suggest specific techniques for reducing the risk that an office, plant, or school will suffer crises arising from threats or a climate of hostility.

At the heart of the book are fourteen vivid examples of real-life incidents involving violence, a threat of violence, or a perception that such a threat was made. They include instances in which domestic violence spilled over into the workplace, difficulties caused by racial and ethnic tension, and explosive behavior in response to common workplace occurrences such as downsizing or a change in corporate culture. Each example is followed by an analysis of the response to the actual or potential danger, indicating where mistakes were made because of poor information, bad judgment, absence of a clear policy, lack of consensus, or even irrational fear.

An extensive appendix provides government guidelines and sample policies intended to serve as templates for violence-prevention plans. Both the examples and sample policies allow organizations to benefit from the experience of others and avoid common mistakes.

Publisher: Cornell University Press
ISBN: 9780801487354
Number of pages: 288
Weight: 397 g
Dimensions: 229 x 152 x 17 mm


MEDIA REVIEWS

"Denenberg's book discusses how to turn a crisis-prone organization into one that is crisis-prepared.... Discusses techniques and model programs for preventing workplace violence based on principles gleaned from case studies...."

* Journal of Economic Literature *

You may also be interested in...

Lean For Dummies
Added to basket
Corporate Finance For Dummies - UK
Added to basket
Coaching Essentials
Added to basket
The Glass Closet
Added to basket
£9.99
Paperback
How to Succeed with People
Added to basket
The Economist Guide to Cash Management
Added to basket
Key Management Ratios
Added to basket
Fashion Merchandising
Added to basket
FT Guide to Business Coaching
Added to basket
Managing People
Added to basket
DK
£5.99
Paperback
Business Networking - The Survival Guide
Added to basket
Brand Against the Machine
Added to basket
Data Science for Business
Added to basket

Please sign in to write a review

Your review has been submitted successfully.