Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable ""Trusted Advisor"" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.
Publisher: Simon & Schuster
Number of pages: 256
Dimensions: 234 x 153 x 19 mm
William F. Stasior
senior chairman and former CEO, Booz-Allen & Hamilton
This book is engaging, enjoyable, and absolutely on target. It is packed with truth. "The Trusted Advisor" will guide success not just in the advisory professions but in leadership and life as well.
CEO, Boston Consulting Group
An invaluable road map to all those who seek to develop truly special relationships with their clients.
author of "The Professional Service 50"
This is a brilliant -- and practical -- book. In our "world gone mad," trust is, paradoxically, more important than ever.
Professor Charles Fombrun
Leonard N. Stern School of Business, New York University
"The Trusted Advisor" gets to the heart and soul of the advice business. This path-breaking book is a must-read.