The Telephone Skills Coaching Manual: Outbound Calls v. 2: 22 Sessions for Working with Individuals and Groups
  • The Telephone Skills Coaching Manual: Outbound Calls v. 2: 22 Sessions for Working with Individuals and Groups
zoom

The Telephone Skills Coaching Manual: Outbound Calls v. 2: 22 Sessions for Working with Individuals and Groups

(author)
£75.00
Loose-leaf Published: 02/05/2002
  • Not available

This product is currently unavailable.

  • This item has been added to your basket
This coaching manual contains ready-to-use sessions for working with individuals or small groups. The material is designed to enable the trainer or coach to help trainees reflect on their experiences, share success, learn from failure and practise new skills and techniques until they're ready to try them out for real. The coaching processes involved in the manual will improve self-awareness and teach your people how to observe behaviour and give and receive effective feedback. The materials can be used to develop: everyone who needs to improve their telephone skills; receptionists and telephone "gatekeepers"; call centre and telephone sales teams; and credit control staff and other specialists. This second volume focuses on outbound calls; the first volume on fundamental telephone skills that we all need, along with the skills for handling inbound customer service and sales calls.

Publisher: Gower Publishing Ltd
ISBN: 9780566083013
Dimensions: 297 x 210 mm

You may also be interested in...

The Rise of the Humans
Added to basket
The Shift
Added to basket
£8.99
Paperback
How to Manage Your Boss
Added to basket
£13.99
Paperback
Into Danger
Added to basket
£8.99
Paperback
Remote
Added to basket
£12.99
Paperback

Reviews

Please sign in to write a review

Your review has been submitted successfully.