The Service Providers (Hardback)Dana Yagil (author)
Hardback 236 Pages / Published: 17/04/2008
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The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Publisher: Palgrave Macmillan
Number of pages: 236
Weight: 445 g
Dimensions: 216 x 140 x 18 mm
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