The Service Providers (Hardback)
  • The Service Providers (Hardback)

The Service Providers (Hardback)

Hardback Published: 17/04/2008
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The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

Publisher: Palgrave Macmillan
ISBN: 9780230514973

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