The Quality Relationship Challenge: How Businesses Can Establish Relationships That Create Loyalty (Hardback)G.Clotaire Rapaille (author)
Hardback 200 Pages / Published: 01/07/1997
- Out of stock
Challenging the current ideals of product quality, processes and people, this text stresses a new formula for success, PQRS, which represents: products and people; quality relationships; and systematic approach. Using the tools provided, organizations should be able to create quality relationships.
Publisher: McGraw-Hill Education - Europe
Number of pages: 200
Dimensions: 229 x 152 mm
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