The subject of software quality management is of the greatest importance to all organizations. Those responsible for the IT operation need to guarantee not only the highest quality, but the highest quality within constraints of timeliness, functionality, complexity, and cost. The Goal/Question/Metric method (GQM) is designed to support such a quality improvement approach by helping practitioners to achieve their explicitly stated objectives. GQM is the next logical step after ISO9000 certification or CMM level improvements. This book has been written to support people working on quality improvement in software development.
Publisher: McGraw-Hill Education - Europe ISBN: 9780077095536 Number of pages: 280 Weight: 610 g Dimensions: 251 x 188 x 21 mm
Simply reserve online and pay at the counter when you collect.
Available in shop from just two hours, subject to availability.
Thank you for your reservation
Your order is now being processed and we have sent a confirmation email to you at
This item can be requested from the shops shown below. If this item isn't available to be reserved nearby, add the item to your basket instead and select 'Deliver to my local shop' at the checkout, to be able to collect it from there at a later date.
When will my order be ready to collect?
Following the initial email, you will be contacted by the shop to confirm that your item is available for collection.
Call us on or send us an email at
Unfortunately there has been a problem with your order
Please try again or alternatively you can contact your chosen shop on or send us an email at