The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations (Hardback)
  • The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations (Hardback)
zoom

The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations (Hardback)

(author), (author), (author)
£59.49
Hardback 224 Pages / Published: 10/03/2014
  • We can order this

Usually dispatched within 4-6 weeks

  • This item has been added to your basket

This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks.

The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes:

Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks

For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.

Publisher: Pearson Education (US)
ISBN: 9780133453867
Number of pages: 224
Weight: 100 g
Dimensions: 100 x 100 x 100 mm

You may also be interested in...

The Buzz
Added to basket
£9.99
Paperback
The Thank You Economy
Added to basket
The Customer Rules
Added to basket
£12.99
Paperback
How To Become A Rainmaker
Added to basket
On Purpose
Added to basket
£19.99
Paperback
Just Looking Thanks!
Added to basket
£7.99
Paperback
Customer's New Voice
Added to basket
How to Have Your Cake and Eat it too
Added to basket
Raving Fans!
Added to basket
£8.99
Paperback
Engaged!
Added to basket
£10.99
Paperback

Reviews

Please sign in to write a review

Your review has been submitted successfully.