The Customer Service Toolkit (Paperback)Stuart Emmett (author)
Paperback Published: 30/04/2010
- Not available
Customers are what really drive an organisation; lose your customers and you lose your business. Good customer service is therefore essential to the survival of any business, and yet many companies provide little or no training in this essential discipline - often with disastrous results. This practical manual provides essential advice and techniques for anyone wanting to brush up their customer service skills. It will provide inspiration, insight, and above all methodology for improved customer service.
Publisher: Management Books 2000 Ltd
Weight: 160 g
Dimensions: 182 x 128 x 8 mm
Edition: Revised edition
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