The Customer Service Toolkit (Paperback)
  • The Customer Service Toolkit (Paperback)
zoom

The Customer Service Toolkit (Paperback)

(author)
£5.99
Paperback Published: 30/04/2010
  • Not available

This product is currently unavailable.

  • This item has been added to your basket
Customers are what really drive an organisation; lose your customers and you lose your business. Good customer service is therefore essential to the survival of any business, and yet many companies provide little or no training in this essential discipline - often with disastrous results. This practical manual provides essential advice and techniques for anyone wanting to brush up their customer service skills. It will provide inspiration, insight, and above all methodology for improved customer service.

Publisher: Management Books 2000 Ltd
ISBN: 9781852526566
Weight: 160 g
Dimensions: 182 x 128 x 8 mm
Edition: Revised edition

You may also be interested in...

On Purpose
Added to basket
£19.99
Paperback
The Service Innovation Handbook
Added to basket
Just Looking Thanks!
Added to basket
£7.99
Paperback
Uplifting Service
Added to basket
£20.99
Hardback
Successful Customer Service
Added to basket
The Trusted Advisor
Added to basket
Engaged!
Added to basket
£10.99
Paperback
Brilliant Customer Service
Added to basket
The Customer Rules
Added to basket
£12.99
Paperback
Service Design for Business
Added to basket

Reviews

Please sign in to write a review

Your review has been submitted successfully.