This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: * Develop and manage a multinational career and become a leader in the hospitality industry * Maximize profits from franchise agreements, management contracts, and leases * Understand and predict customer choices, and motivate your staff to provide outstanding service * Manage hospitality businesses and the real estate underlying the businesses * Control costs, coordinate branding strategy, and manage operations across multiple locations
Publisher: John Wiley and Sons Ltd ISBN: 9780470554999 Number of pages: 512 Weight: 754 g Dimensions: 234 x 154 x 40 mm
Simply reserve online and pay at the counter when you collect.
Available in shop from just two hours, subject to availability.
Thank you for your reservation
Your order is now being processed and we have sent a confirmation email to you at
This item can be requested from the shops shown below. If this item isn't available to be reserved nearby, add the item to your basket instead and select 'Deliver to my local shop' at the checkout, to be able to collect it from there at a later date.
When will my order be ready to collect?
Following the initial email, you will be contacted by the shop to confirm that your item is available for collection.
Call us on or send us an email at
Unfortunately there has been a problem with your order
Please try again or alternatively you can contact your chosen shop on or send us an email at