Here is the accumulation of 35 years of work of two men who have helped shape the training and development field. Teachers, trainers, consultants, and continual learners themselves, the authors share their repertoire of concepts, strategies, and techniques.
The function of consultants is part of the role and function of all those who lead, direct, teach, or interact as friAnds and peers with others.
--Gordon and Ronald Lippitt, authors
The authors identify the six phases of almost any consultant-client working relationship:
Engaging in initial contact and entry
Formulating a contract and establishing a helping relationship
Identifying problems through diagnostic analysis
Setting goals and planning for action
Taking action and cycling feedback
Completing the contract
This book emphasizes the role of the consultant?internal or external?in an organizational setting. You'll learn to recognize the most appropriate, effective, and credible route to solving almost any consulting conundrum. You'll use every chart, checklist, and reference in this work to improve your own job performance.
Recognize the phases in consulting
Cope with ethical dilemmas
Assess and evaluate your projects
Consult in internation settings
Facilitate change...and much more!
You might call yourself a consultant.
You might not. Regardless, you'll find yourself better equipped for any business interaction when you have this book at your side.
Table of contents:
Consultation: An Expanding Process Phases in Consulting Interventions: Making Decisions and Ensuring Quality Consultant Roles Ethical Dilemmas and Value Guidelines Designing Participative Learning Diagnostic Analysis, Progress Assessment, and Evaluation Examples of Consultation in Action Guidelines for International Consulting Skills, Competencies, and Professional Development The Consultant as Change Facilitator Implications for the Future of Consulting
Publisher: John Wiley and Sons Ltd
Number of pages: 224
Weight: 350 g
Dimensions: 230 x 155 x 14 mm
Edition: 2nd Edition
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