The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Paperback)
  • The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Paperback)
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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Paperback)

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£42.99
Paperback 283 Pages / Published: 20/11/2003
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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

Publisher: Taylor & Francis Ltd
ISBN: 9781578203055
Number of pages: 283
Weight: 454 g
Dimensions: 229 x 152 x 16 mm
Edition: 4th New edition

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