
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Paperback)
Keith Dawson (author)
£42.99
Paperback
283 Pages /
Published: 20/11/2003
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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Publisher: Taylor & Francis Ltd
ISBN: 9781578203055
Number of pages: 283
Weight: 454 g
Dimensions: 229 x 152 x 16 mm
Edition: 4th New edition
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