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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations (Paperback)
  • The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations (Paperback)
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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations (Paperback)

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£16.99
Paperback 277 Pages / Published: 28/08/1999
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This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers.

Publisher: R & D
ISBN: 9781578200436
Number of pages: 277
Weight: 363 g
Dimensions: 229 x 152 x 15 mm
Edition: 2nd edition

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