The Big Book of Customer Service Training Games (Paperback)
  • The Big Book of Customer Service Training Games (Paperback)

The Big Book of Customer Service Training Games (Paperback)

(author), (author)
Paperback 209 Pages / Published: 16/10/2006
  • We can order this

Usually despatched within 3 weeks

  • This item has been added to your basket
Check availability At your local shop
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.

Publisher: McGraw-Hill Education - Europe
ISBN: 9780077114763
Number of pages: 209
Weight: 402 g
Dimensions: 234 x 183 x 13 mm
Edition: UK ed.

You may also be interested in...


Please sign in to write a review

Your review has been submitted successfully.