The Big Book of Customer Service Training Games (Paperback)
  • The Big Book of Customer Service Training Games (Paperback)
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The Big Book of Customer Service Training Games (Paperback)

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£17.99
Paperback 209 Pages / Published: 16/10/2006
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Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.

Publisher: McGraw-Hill Education - Europe
ISBN: 9780077114763
Number of pages: 209
Weight: 402 g
Dimensions: 234 x 183 x 13 mm
Edition: UK ed.

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