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Telephone Techniques (Hardback)
  • Telephone Techniques (Hardback)
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Telephone Techniques (Hardback)

(author), (author)
£9.99
Hardback 148 Pages / Published: 06/11/1997
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This five-hour program teaches proper telephone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. The program includes a consumable text-workbook, an instructor's manual and key, and a 40-minute videotape. In addition to the content listed below, the text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

Publisher: McGraw-Hill Education - Europe
ISBN: 9780028020112
Number of pages: 148
Weight: 356 g
Dimensions: 276 x 219 x 10 mm
Edition: 2nd edition

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