Tackling Difficult Conversations Pocketbook (Paperback)
  • Tackling Difficult Conversations Pocketbook (Paperback)

Tackling Difficult Conversations Pocketbook (Paperback)

Paperback Published: 01/09/2009
  • Can be ordered from our supplier

Delivered within 3 weeks

  • This item has been added to your basket

Check Marketplace availability

At some stage or other we all have to deal with difficult conversations. It may be to express dissatisfaction with our own treatment or give feedback on someone's poor performance. You may have to make clear a tough decision or deny a request. Saying 'no' is not easy. "The Tackling Difficult Conversations Pocketbook" will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome. It helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking. Being clear about the outcome you desire and recognising your own responses to conflict (and managing these constructively) will be crucial to your preparations. Timing, location and seating arrangements are factors too, as this pocketbook explains.

Publisher: Management Pocketbooks
ISBN: 9781906610043

You may also be interested in...

Your review has been submitted successfully.

We would love to hear what you think of Waterstones. Why not review Waterstones on Trustpilot?

Review us on Trustpilot