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Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria (Hardback)
  • Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria (Hardback)
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Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria (Hardback)

(author)
£54.95
Hardback 217 Pages / Published: 01/11/1999
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Using the Malcolm Baldrige National Quality Award framework as its foundation, this practical handbook examines the relationship between Total Quality and actual business performance and explains how to build high-performing, results-oriented organizations. Readers will learn how to maintain the on-going quality process by focusing on leadership systems, strategic planning, customer relationships, information and analysis, human resource development, process management, and supplier partnerships.

Publisher: Government Institutes Inc.,U.S.
ISBN: 9780865876101
Number of pages: 217
Weight: 562 g
Dimensions: 235 x 156 x 21 mm

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