Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria (Hardback)Robert J. Marton
Hardback Published: 01/11/1999
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Using the Malcolm Baldrige National Quality Award framework as its foundation, this practical handbook examines the relationship between Total Quality and actual business performance and explains how to build high-performing, results-oriented organizations. Readers will learn how to maintain the on-going quality process by focusing on leadership systems, strategic planning, customer relationships, information and analysis, human resource development, process management, and supplier partnerships.
Publisher: Government Institutes Inc.,U.S.