Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work (Paperback)Donna Flagg (author)
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The essential guide for managers and professionals dealing with difficult workplace conversationsSurviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it's firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.
Publisher: McGraw-Hill Education - Europe
Number of pages: 224
Weight: 252 g
Dimensions: 211 x 140 x 14 mm
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