Success in Answering Reference Questions: Two Studies (Hardback)
  • Success in Answering Reference Questions: Two Studies (Hardback)
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Success in Answering Reference Questions: Two Studies (Hardback)

(author), (author)
£47.95
Hardback 313 Pages / Published: 01/08/1988
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Unobtrusive telephone studies measure reference accuracy of libraries at about 55%. The unobtrusive method typically used precludes the deveopment of information about those who are tested. This volume reports two studies of reference accuracy in which participant data were gathered and examined. Both studies were obtrusive: participants knew they were being tested. Despite this knowledge reference librarians in these studies scored in the same 55% accuracy range reported in the earlier unbotrusive telephone tests.

Publisher: Scarecrow Press
ISBN: 9780810819405
Number of pages: 313
Weight: 499 g
Dimensions: 223 x 144 x 22 mm


MEDIA REVIEWS
...An important contribution to a steadily accumulating body of distressing informationnnnn * Wilson Library Bulletin *
These two studies not only provide valid information about variables determining successful reference service, but they serve as outstanding models of research in librarianship. * Lisca *
For all professionals who function in the reference mode, this is a volume that should be read. * Rq *
Both Benham and Powell used exemplary research design and methodology. Their methods and statistical analyses are very well explained...The writing in these dissertations is good too... -- Marcia J. Bates * The Library Quarterly *
Perhaps this additional material will encourage managers to start doing something about this situation. * Library Journal *
...An important contribution to a steadily accumulating body of distressing information * Wilson Library Bulletin *

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